BugSplat on startup SketchUp after new installation no matter what version 25,26

Technical Problems
, , , ,
1

Hi to all, i have an issue while i installed SketchUp, i’m trying re-install, delete all folders, but always got an error when i’m trying to run SketchUp or LayOut, here 4 files from generated BugSplat window

Here is info about my system:
CPU 13th Gen Intel(R) Core™ i5-13600KF 3.50 GHz
Memory32,0 Gb
HDD 1.82 TB HDD ST2000DL003-9VT166, 466 GB SSD WD Blue SA510 2.5 500GB
GPU NVIDIA GeForce RTX 4080 SUPER (16 GB)
Device code 1081E00D-432C-4399-919B-F2A4EB2A2B04
Product code 00331-20070-38225-AA188

My email for sending bugsplat report: blackdaiver@gmail.com

2

I looked at the SketchUp log, and it only shows you to have one GPU, which is unusual. The crash happens soon, during the part where SketchUp works out what your screen arrangement is like.

Is there anything unusual about the displays you have connected? If it’s a laptop, do things work if there are no external displays connected?

If you do get a bugsplat window, can you send that in? It may give more details about what was going on at the time of the crash.

3

The “KF” code means the CPU does not have integrated graphics.

@blackdaiver Have you tried the latest Studio driver from Nvidia?

5

i use just single display via DP port, and my CPU don’t have integrated video, also i use Nvidia App and latest drivers always

1 Like
6

Crash #12518
Any ideas, what i can do with that?

8

Still got same issue, try solutions from many topics
Crash #13322