I got tired of the continuous crashes on MacOS with SU 2020/21, so I decided to try a Windows PC (WIN10, Dell, Nvidia 2060). After upgrading which processed normally. On the restart, I did a file>open on a previous model. File did not open, tried several other previous files, no response. On exit, I got this all-to-familiar response:
When I click on technical support, I am taken to a page with a bewildering number of self help liinks, none of which resemble my situation. I did file the BugSplat report. These un-explained crashes on both Mac and now PC, produce anxiety and a sense of helplessness.
For me, trying to troubleshoot problems like this, is not productive. Makes me wonder if the BugSplat report contains the necessary information to effectively identify the problem. Or, are there sufficient technical resources to follow-up? Or, are the support resources just overwhelmed? Or, is it a matter of priority, when I am just a single voice that can easily be ignored. Frustrated and just venting.