Bug splat file

Need help!


Your forum profile indicates you are using SketchUp Free which is web based. If that’s what you are using, your files should be available in your Trimble Connect storage.

If you are actually using SketchUp Pro, Bug Splats don’t contain SketchUp model files. Look for the .skp or .skb files. If you have a file that you can’t open, share it here so we can see if it is recoverable.

Where have you been saving your SketchUp files? On your internal drive or in the cloud?

BTW, if you are actually using SketchUp Pro, please correct your forum profile.

Sorry ive been using sketch up but Im not that expert in that app, im using sketch up pro 2021 offline applications. Im attempting to upload the file here but its too big for 16mb. Can you provide me sir other means so i can upload the file like email add?

I’m using external drive anyway where i saved the files and all of the sudden when i reopened it, it cant proceed and crashed with a bugsplat.

Possibilities include DropBox, WeTransfer, and Google Drive. In all those cases, be sure to set the file permissions to allow access from anyone. Then post the link to the file here.

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Hi sir! here is the link where you can download the file. Hope You could help me open it. Thanks so much

I couldn’t open the file but maybe @colin will be able to.

Hoping sketch up will address issues like this soon. most specially those working offline. Hope Sir Colin could help me

Best practice has always been to work with file saved to the local, internal drive and sync externally after saving the file. This avoids potential connection issues between the computer and the external storage. There are a lot of things that can create issues. Poorly made (or maintained) cables, compromised cable shield, dirty connections, etc.

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YES agree it just that it updated also the back up since im using new computer and it saved but the next time i opened and it ends up that way. i should have duplicated first.

Te backup (,skb) file gets saved to the same directory as the .skp file. If you were saving to the external drive then the backup file will get saved there, too. Save to the internal drive on your computer and copy onlly the .skp file to the external drive if you want a copy of it there. You could also publish the file to Trimble Connect in addition to saving it locally. That will give you a backup and make it available on other computers if you need that capability. Every time you publish the file to Trimble Connect an incremental save is done so you can go back to an earlier version if you ever need to do that, too.

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thank you for your suggestions. that will help alot to save files in the future. Hope colin could open that file.

I did check the file, and something is damaged in the data structure, that prevents anything from being recovered.

Thanks colin. SO that means no way the files can be recovered

I don’t think so. I test some of these issues with programs that are more powerful than SketchUp when it comes to inspecting the contents of a file. Often we get cases where those other utilities manage to peak into the file, and yet SketchUp can’t, which then means we have something that ought to get fixed in SketchUp.

With your file those more powerful utilities couldn’t get anything useful from the file, which then points to the file itself having a serious problem.

i think it has something to do with my new pc. i had already detached the harddrive but probably the file was not fully detached and still running. I’m not sure if this was the case but that most probable thing i remember before that happened and it happened also to the other files i sampled to check what have caused it. but when i used usb it worked fine. Hope there’s a way to retrieve it hoping the file still contain the data and it only need to get through the bug splat so it can be recovered.

There’s nothing to “get through the bug splat …” The Bug Splat is only a report that tries to identify what caused the problem. What Colin has told you is that your file is not recoverable. Instead of hoping, it would be a good idea to get busy recreating the file. This time ensure you are saving the file to your internal drive, not an external drive.