Browser compatibility

I tried to start my beta test of my.SketchUp, but after the load bar finishes loading it says, “Sorry, SketchUp appears to have a graphics incompatibility with your browser.” I’m currently using Chrome. I also tried it in IE, to no avail. What browsers is it compatible with?

Thanks!

See: System requirements for launching my.sketchup

Seems like FireFox 47 works on some machines where Chrome latest does not. (People with Intel HD 4000 graphics.) Weird because one of my test machines has no problem with Chrome latest on Intel HD4400 graphics.


The “canned” message can be misleading, and most often it is because old graphics chipsets do not support OpenGL ES 2.0 (which WebGL is based upon,) … not the browser.


IF you cannot do:
[wiki] Where to find Hardware Graphics Info for your SketchUp forum profile
… because it is a work machine, can you try:

If not, then in the Start Menu, go to
All Programs > > Accessories > System Tools > System Information
when it opens, expand Components, then choose Display.
You should see the information you can add to your profile, ie:
<Name> - <AdapterRAM> (<DriverVersion>)

I’m getting similar results

Gfx card is:
AMD Radeon R7 200 Series
2GB RAM
Driver Version 16.200.2511.0

Saying that … there is also an internal gfx card/chip which is an
Intel HD Graphics 4600
1GB Ram
Driver Version 10.18.14.4080

I also have a VNC Mirror Driver
Driver Version 1.8.0.0

I’m guessing something might be confusing things here

Kindest regards,

Bal

What browser and it’s version are you trying ?

Do you have the AMD control software (Catalyst or Crimson ?) installed, so you can set which of the 2 graphics engines the browser will use ?

Hi Dan,

Chrome Version 53.0.2785.89 m
I’ve Crimson installed … but I can’t see anywhere to set anything for browsers here

Kindest regards,

Bal

I enabled Override software rendering list on the chrome://flags list and webgl earth works … no effect on sketchup

EDIT: I cant reply more than 3 times apparently .. so editing .. 

The chrome debugger shows in the console

program_id 2 info_log {
VM1259:1 No varying registers left to support gl_FragCoord/gl_PointCoord
VM1259:1 }

chrome://gpu shows

Graphics Feature Status
Canvas: Hardware accelerated
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only. Hardware acceleration disabled
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
WebGL: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
disable_d3d11
disable_direct_composition
disable_discard_framebuffer
disable_dxgi_zero_copy_video
disable_framebuffer_cmaa
exit_on_context_lost
force_cube_complete
scalarize_vec_and_mat_constructor_args
texsubimage_faster_than_teximage
Problems Detected
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
TexSubImage is faster for full uploads on ANGLE
Applied Workarounds: texsubimage_faster_than_teximage
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Disable Direct3D11 on systems with AMD switchable graphics: 451420
Applied Workarounds: disable_d3d11
ANGLE crash on glReadPixels from incomplete cube map texture: 518889
Applied Workarounds: force_cube_complete
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Direct composition flashes black initially on Win <10: 588588
Applied Workarounds: disable_direct_composition
Zero copy DXGI video hangs on shutdown on Win < 8.1: 621190
Applied Workarounds: disable_dxgi_zero_copy_video
Zero copy DXGI video hangs on AMD drivers: 623029
Applied Workarounds: disable_dxgi_zero_copy_video
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
Accelerated rasterization has been disabled, either via blacklist, about:flags or the command line.
Disabled Features: rasterization
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Version Information
Data exported 9/5/2016, 10:02:48 AM
Chrome version Chrome/53.0.2785.89
Operating system Windows NT 6.1.7601 SP1
Software rendering list version 0
Driver bug list version 8.80
ANGLE commit id c9e893119842
2D graphics backend Skia
Command Line Args Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --ignore-gpu-blacklist --flag-switches-end
Driver Information
Initialization time 52
In-process GPU false
Sandboxed false
GPU0 VENDOR = 0x1002, DEVICE= 0x6610 ACTIVE
GPU1 VENDOR = 0x0000, DEVICE= 0x0000
GPU2 VENDOR = 0x8086, DEVICE= 0x0412
Optimus false
AMD switchable true
Desktop compositing Aero Glass
Diagonal Monitor Size of \.\DISPLAY4 23.9"
Diagonal Monitor Size of \.\DISPLAY6 18.9"
Driver vendor Advanced Micro Devices, Inc.
Driver version 16.300.2511.0
Driver date 8-4-2016
Pixel shader version 3.0
Vertex shader version 3.0
Max. MSAA samples 8
Machine model name
Machine model version
GL_VENDOR Google Inc.
GL_RENDERER ANGLE (AMD Radeon R7 200 Series Direct3D9Ex vs_3_0 ps_3_0)
GL_VERSION OpenGL ES 2.0 (ANGLE 2.1.0.c9e893119842)
GL_EXTENSIONS GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_debug_marker GL_OES_EGL_image GL_OES_EGL_image_external GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query
Disabled Extensions
Window system binding vendor Google Inc. (adapter LUID: 0000000000011dd7)
Window system binding version 1.4 (ANGLE 2.1.0.c9e893119842)
Window system binding extensions EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility
Direct rendering Yes
Reset notification strategy 0x8252
GPU process crash count 0
Compositor Information
Tile Update Mode One-copy
Partial Raster Enabled
GpuMemoryBuffers Status
ATC Software only
ATCIA Software only
DXT1 Software only
DXT5 Software only
ETC1 Software only
R_8 Software only
BGR_565 Software only
RGBA_4444 Software only
RGBX_8888 Software only
RGBA_8888 Software only
BGRX_8888 Software only
BGRA_8888 Software only
YVU_420 Software only
YUV_420_BIPLANAR Software only
UYVY_422 Software only
Diagnostics
0
b3DAccelerationEnabled true
b3DAccelerationExists true
bAGPEnabled true
bAGPExistenceValid true
bAGPExists true
bCanRenderWindow true
bDDAccelerationEnabled true
bDriverBeta false
bDriverDebug false
bDriverSigned false
bDriverSignedValid false
bNoHardware false
dwBpp 32
dwDDIVersion 11
dwHeight 1024
dwRefreshRate 60
dwWHQLLevel 0
dwWidth 1280
iAdapter 1
lDriverSize 25148104
lMiniVddSize 0
szAGPStatusEnglish Enabled
szAGPStatusLocalized Enabled
szChipType Intel® HD Graphics Family
szD3DStatusEnglish Enabled
szD3DStatusLocalized Enabled
szDACType Internal
szDDIVersionEnglish 11
szDDIVersionLocalized 11
szDDStatusEnglish Enabled
szDDStatusLocalized Enabled
szDXVAHDEnglish Supported
szDXVAModes ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
szDescription Intel® HD Graphics 4600
szDeviceId 0x0412
szDeviceIdentifier {D7B78E66-4752-11CF-C862-AA25BBC2C735}
szDeviceName \.\DISPLAY6
szDisplayMemoryEnglish 1824 MB
szDisplayMemoryLocalized 1824 MB
szDisplayModeEnglish 1280 x 1024 (32 bit) (60Hz)
szDisplayModeLocalized 1280 x 1024 (32 bit) (60Hz)
szDriverAssemblyVersion 10.18.14.4432
szDriverAttributes Final Retail
szDriverDateEnglish 6/9/2016 10:48:30
szDriverDateLocalized 09/06/2016 10:48:30
szDriverLanguageEnglish English
szDriverLanguageLocalized English
szDriverModelEnglish WDDM 1.1
szDriverModelLocalized WDDM 1.1
szDriverName igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
szDriverNodeStrongName oem63.inf:IntelGfx.NTamd64.6.1:iHSWD_w7:10.18.14.4432:pci\ven_8086&dev_0412&subsys_05a41028
szDriverSignDate
szDriverVersion 10.18.0014.4432
szKeyDeviceID Enum\PCI\VEN_8086&DEV_0412&SUBSYS_05A41028&REV_06
szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video{57C1AAE3-E54C-4B5C-BF6E-F61F9051B7D5}\0000
szManufacturer Intel Corporation
szMiniVdd n/a
szMiniVddDateEnglish n/a
szMiniVddDateLocalized n/a
szMonitorMaxRes
szMonitorName Generic PnP Monitor
szNotesEnglish No problems found.
szNotesLocalized No problems found.
szOverlayEnglish Supported
szRankOfInstalledDriver 00E60001
szRegHelpText
szRevision
szRevisionId 0x0006
szSubSysId 0x05A41028
szTestResultD3D7English Not run
szTestResultD3D7Localized Not run
szTestResultD3D8English Not run
szTestResultD3D8Localized Not run
szTestResultD3D9English Not run
szTestResultD3D9Localized Not run
szTestResultDDEnglish Not run
szTestResultDDLocalized Not run
szVdd n/a
szVendorId 0x8086
1
b3DAccelerationEnabled true
b3DAccelerationExists true
bAGPEnabled true
bAGPExistenceValid true
bAGPExists true
bCanRenderWindow true
bDDAccelerationEnabled true
bDriverBeta false
bDriverDebug false
bDriverSigned false
bDriverSignedValid false
bNoHardware false
dwBpp 32
dwDDIVersion 11
dwHeight 1080
dwRefreshRate 60
dwWHQLLevel 0
dwWidth 1920
iAdapter 0
lDriverSize 1525088
lMiniVddSize 0
szAGPStatusEnglish Enabled
szAGPStatusLocalized Enabled
szChipType AMD Radeon Graphics Processor (0x6610)
szD3DStatusEnglish Enabled
szD3DStatusLocalized Enabled
szDACType Internal DAC(400MHz)
szDDIVersionEnglish 11
szDDIVersionLocalized 11
szDDStatusEnglish Enabled
szDDStatusLocalized Enabled
szDXVAHDEnglish Not Supported
szDXVAModes ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
szDescription AMD Radeon R7 200 Series
szDeviceId 0x6610
szDeviceIdentifier {D7B71EE2-2550-11CF-5A76-2A01BEC2C535}
szDeviceName \.\DISPLAY4
szDisplayMemoryEnglish 4095 MB
szDisplayMemoryLocalized 4095 MB
szDisplayModeEnglish 1920 x 1080 (32 bit) (60Hz)
szDisplayModeLocalized 1920 x 1080 (32 bit) (60Hz)
szDriverAssemblyVersion 16.300.2511.0
szDriverAttributes Final Retail
szDriverDateEnglish 8/5/2016 06:05:44
szDriverDateLocalized 05/08/2016 06:05:44
szDriverLanguageEnglish English
szDriverLanguageLocalized English
szDriverModelEnglish WDDM 1.1
szDriverModelLocalized WDDM 1.1
szDriverName aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
szDriverNodeStrongName oem61.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R501:16.300.2511.0:pci\ven_1002&dev_6610&rev_00
szDriverSignDate
szDriverVersion 8.17.0010.1474
szKeyDeviceID Enum\PCI\VEN_1002&DEV_6610&SUBSYS_21201028&REV_00
szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video{D3DB547B-AC06-4F8C-A551-D0FA0A0145E5}\0000
szManufacturer Advanced Micro Devices, Inc.
szMiniVdd n/a
szMiniVddDateEnglish n/a
szMiniVddDateLocalized n/a
szMonitorMaxRes
szMonitorName Generic PnP Monitor
szNotesEnglish No problems found.
szNotesLocalized No problems found.
szOverlayEnglish Not Supported
szRankOfInstalledDriver 00E62000
szRegHelpText
szRevision
szRevisionId 0x0000
szSubSysId 0x21201028
szTestResultD3D7English Not run
szTestResultD3D7Localized Not run
szTestResultD3D8English Not run
szTestResultD3D8Localized Not run
szTestResultD3D9English Not run
szTestResultD3D9Localized Not run
szTestResultDDEnglish Not run
szTestResultDDLocalized Not run
szVdd n/a
szVendorId 0x1002
Log Messages
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

Loaded it up with latest firefox and it works fine … pity I don’t use firefox :stuck_out_tongue: