Blank Screen? Fill out this form and get the top solutions!


Whoever has this blank screen problem, whether it’s a grey screen, white screen, black screen, or green screen, please fill out this form, as we are trying to collect data on what kind of graphics cards and computers are being affected. Also, the top fixes are at the end of this form, depending on your configuration:

We’re seeing a lot of Microsoft Surfaces with this issue, especially. Those computers don’t generally have a 3D-class graphics card, so technically don’t meet our hardware requirements for 2017 onward:
However, with the fixes in that form, many can still use SketchUp as long as the model isn’t too complex. If you do use a Surface, you’ll want to follow the principles in this short modeling guide to keep your polygons as low as possible: Agile Modeling Guide:

2018 Start Up Glitch - No Axis/Grid
Empty Sketchup model
Sketchup not working with integrated graphics
Model files open but do not appear. can select tools but will not model