Hi - wondering if someone can give me some pointers on troubleshooting a problem:
On a fresh SU 2016 install, opening SketchUp2016 from the installed desktop shortcut gives me the splash screen, toolboxes, and menu bar, but the model space loads a blank white space and SU becomes unresponsive, requiring shutdown by the OS.
-running SU through the nVidia GTX970M (SU’s system default option, all drivers updated, no card level alterations have been made to how the card handles SU, eg. forcing anti-aliasing etc.)
-running SU through the integrated Intel Iris Pro
-ensuring I am running as admin
-check SU Knowledgebase, can’t find anything that seems to fit the bill.
EDIT - run with shift held down
EDIT - checked OpenGL compatibility
EDIT - checked for errant plugins (none ever installed)
EDIT - uninstalled all VisualC++Redistributions, reinstalled latest, uninstalled and reinstalled SU2016
EDIT - tried disabling openGL via OpenGL Config v.1.07; no options selectable (“apply” greyed out, for all combinations of enable, disable, all SU versions)
EDIT - verified SU2016 is in registry
EDIT - installed and ran SU2015 - Works!
i7-5700HQ @2.7gHz w/Iris Pro
nVidia GTX970M 3GB
Su installed to the OS SSD, plenty of room to spare