I have this message:
“You are using SketchUp Pro on many machines. Log out on another machine or manage your activations below.”
But I have installed it on just one machine!
If you have a subscription, the 2019 logins count, too.
Go to your AMP (manage subscriptions) and view your plan details.
Then you will have the option to ‘Deauthorize All’
(Do not click ‘Ok’)
Yesterday this problem happened with SketchUp 2019, to solve the problem I uninstalled the program and installed 2020 today, but the problem persists.
I checked my plan subscription and it is activated!!
I want to write a posts about this some time. You can uses Mike’s tip on deauthorize all, which you would need to do if you have uninstalled the version that you had signed in on, or if you had signed in on a computer that you don’t have access to.
I did some testing, and I believe that when you sign in with 2019 it counts as a different sign in on 2020. This means that if you have updated to 2020 on two machines, you could quickly end up signing in four times. I use Parallels to do Windows testing, and can get the error message because I am effectively signed in four times on a single machine.
The solution to that case is to open 2019, sign out, close 2019, open 2020, sign out, then sign in again. I’ve done this many times now, and it does fix the problem without having to deauthorize all.
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The thing is, it doesn’t say which devices, which makes it harder.I am not sure, if tablets or phone’s counts, too. Or VR-viewers.
Still, either way, you end up with a few opened tabs in the browser.
I tried to deauthorize all again and it worked.
I don’t have Sketchup on the phone, just on the PC.
The problem started when I opened 5 files at once.
Mike was theorizing about whether signing in on phone counts against your total desktop sign ins. I don’t think it does, I believe you get two sign ins per device type.
When I click on “Manage Subscriptions” it takes me to “myaccount.trimble.com” but the page never opens. I’ve tried different browsers and on both Mac and Windows but I just cannot get to that page. When I go to Trimble.com and navigate to my account, there isn’t any option to “deactivate all”. I had to reinstall my OS and I didn’t sign out of SketchUp prior to the reinstallation (it was a clean sweep) so now Trimble thinks I have 2 computers operating SketchUp when I only have one. How can I fix this?
Try clearing the browser’s cache, there was a temporary outage of the server, though, so it might work now.
I’ve tried that on all browsers but the website still hangs up and cannot open. This has been happening for weeks, if not months. Is there another way around it?
are you beyond a proxy server? Or do you have Antivirus software? Try setting up a hotspot with your phone connect your desktop with it and then go to that website.
The way the page looks has changed since this topic was started. To deauthorize all devices you sign into this page:
https://ecom-prd.trimblepaas.com/ecom/portal#/subscription
Choose My Products, then under the product you own, click View Included Applications. Then you will see a Manage Devices option for each product that is allowed two sign ins. SketchUp Pro is one example, click the manage devices link, then deauthorize all, and you will be able to sign in on the computer you’re trying to use.
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That worked! Thank you very much!
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