AMD driver timeout error

Ever since the SketchUp update a few weeks ago, an unpredictable crash of SU will occur and I get a AMD bug report that a driver timeout has occurred. Basically SU crashes, I get a black screen for a sec and then SU tries to reopen with a white screen and just the name of the file at the top and nothing more happens. Then I have to go to task manger and forcibly close SU. Note - I have updated the latest drivers for my video card. Occasionally this crash will also give a LogiOverlay.exe exception error. Any suggestions?

|Processor|Intel(R) Core™ i9-10900X CPU @ 3.70GHz 3.70 GHz|
|Installed RAM|128 GB (128 GB usable)|
|Device ID|C41007B1-008D-4066-AE8E-6055D95F1695|
|Product ID|00330-53734-37791-AAOEM|
|System type|64-bit operating system, x64-based processor|
|Pen and touch|No pen or touch input is available for this display|

AMD Radeon Pro WX 3200 8Gig
driver ver 27.20.14524.3001

Edition Windows 10 Pro
Version 20H2
Installed on ‎8/‎17/‎2021
OS build 19042.1348
Experience Windows Feature Experience Pack 120.2212.3920.0

When updating the driver did you go to the AMD website to get the latest driver? Windows update is behind and does not always provide the latest and greatest. BTW Windows has a newer version, 21H2

Yes, I have tried both paths. Directly via the AMD website/tool and thru the device manager within Windows 10. I have been hesitant to do the Windows 11 update, hoping to wait a few months to allow them to address all the bugs.

SketchUp seems to be the only program having issues at this time on my system so I was hoping that the SketchUP technical support might have a solution. Especially since I didn’t start experiencing this issue until after the last SketchUP update.

Can you grab an older AMD driver?

It might be the only OpenGL-using application that you use.

The AMD website is IMO the correct way.

I once, years ago, had SketchUp black screens. They were the first symptoms of a failing graphics card, so a hardware fault cannot be totally ruled out.

You might also try repairing your SketchUp installation (right-click on installer>Run as administrator, choose the Repair option)

What happens if you change the fast feedback and or the maximum texture size?

ok. I’ve checked all the wonderful suggestions that folks have offered and I wanted to share that I have seemingly solved the issue.

I’m guessing that when “something” updated - the AMD radeon driver for my graphics card updated as well. I had gone to the AMD website and installed/ran the auto update tool. Apparently, it updated my driver to the Adrenaline version. But, unfortunately my driver, a WX 3200, doesn’t play well with their Adrenaline driver.

so, I had to manually type in my drivers name (it wasn’t in their drop down list - note: I just purchased this system new about 4 months ago), located the proper driver and installed it.

its only been a couple of days but so far this seems to have corrected the issue. The real mystery is why the AMD driver was updated in the first place, apparently about the same time my SketchUP Pro license converted from “out right purchased” like its been for about 5 years to the, IMHO, crappy subscription service license. Just an FYI - despite what the news says (what the news isn’t always correct!!!) not everyone has access to high speed internet. I live out in the country, everyone outside our little valleys neighborhood has high speed but our valley because . . . .the railroad!!! And I’ll just leave it at that.

Not unusual with Windows automatic updates. There have been repeated reports of broken graphics drivers pushed with Windows updates. Usually those reports increase the day afterWindows updates.

The fact that it happened when your SketchUp license changed to Subscription is mere coincidence.

FWIW, you could have chosen to stick with your Classic license.

From a quick Google search:

How to stop updates for drivers with Windows Update using Group Policy

  • Use the Windows key + R keyboard shortcut to open the Run command.
  • Type gpedit. …
  • Browse the following path: …
  • On the right side, double-click the Do not include drivers with Windows Update policy.
  • Select the Enabled option.
  • Click Apply.
  • Click OK.

This is the way I am set up. I prefer to update drivers only when necessary.

Pro and Enterprise versions of Windows only…

I have three Windows computers and I haven’t noticed that Windows Update would try to update my Nvidia or mouse drivers.

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