I just purchased my annual subscription and my account showing the sketch up subscription is active. But my SketchUp app showing my product is expired. I have read SketchUp trouble shooting article and tried few time to log in and log out , even reinstall my sketch up. but the problem still hasn’t…

@khoonseng SketchUp message pertains to your SketchUp Trial, not the subscription you purchased. Try signing out > closing SketchUp > re-launch SketchUp > Sign in using the email associated with you Trimble ID. I hope this helps ChrisD

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khoonseng November 8, 2022, 8:19am 3

Hi Chris D,

Sketchup technical team already help me solved the issue. Thank you

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