3d Warehouse AR Problème

Hi
my first models uploaded to 3dwarehouse display a View in AR button.
Now the loaded models do not display View in AR.
Can anyone help me plz I’m struggling what to do
Thanks!

On the right of the page, what is the number of polygons?

Hi Colin,

thank you for your attention,

Polygons 7423
size 1MB

I did a test with an old file which works perfectly, unfortunately the button does not appear also.

I guess that a fix that was done a few days ago is not working now.

@TheGuz

Thank you for your reply!

So I can’t do anything right now? I just have to wait?

Yes. But so are we waiting. One of our internal projects is dependent on the AR feature working, so a few of us are pressing the developers to fix the problem.

I found your small model and created a bug report, and attached the model to it.

Curious if this ever worked out for you. Updates and improvements are constantly being made.

Hi @TheGuz, thank you for asking,
I ran into this problem again, unfortunately.
and this time I can’t connect via sketch up… it’s still loading
Can you help me?

Polygon Count
70 917
File Size
5.7 MB

error:
“this model is currently too large to be viewed with ar”

Hi,

I see you got an answer in the other topic for that one.

out of curiosity, what is the model of ? furniture ? a building ? There are physical and weight limit to the AR tool. for obvious reasons, you can’t AR a 120 MB 300m tower in your living room.

It seems you’re over the limit on one criteria. Could you share your 3dwarehouse file here (the object’s page) ?

Hi @ateliernab ,
it is a chair
app.sketchup.com/app?3dwid=1b606e59-10c2-4963-8a46-6a3752d4efcd

Hrm… I’m not seeing it. Would you mind going there and copy / pasting the URL in your browser?
Thank you!