3D Connexion Enterprise not working in Sketchup 2017 w/ current driver

3dconnexion

#1

Can anyone suggest a solution to try and rectify my 3D Connexion Enterprise/Sketchup Pro 2017 connection? I do believe I have the most current driver 10.4.7 The mouse display shows that it recognizes SU, but it does not function.

My device is working correctly in SU 2016.


#2

When did you download and install the driver? Did you get it this week after you installed SketchUp 2017? If not, try it now.


#3

I installed the driver yesterday after installing 2017 a few days before.


#4

You should contact the 3D Connexion tech support.


#5

Thanks for trying.


#6

Sorry I didn’t help.

Most users have reported that installing the latest 3D Connexion driver made their device functional for SU2017.


#7

DaveR,

Thanks again for your help.

I was able to figure it out on my own. The ruby script (3DxSketchup) needed was being added to the plugin folder under Programdata. I have SU pointing to a different plugin folder for all my extentions. Once I moved the extension to the correct folder it recognized the device correctly.

Hopefully this may help some others that may run into this issue.


#8

Ah ha! So you kind of did it to yourself? :wink: Glad you got it working, though.