2023 - Remote Desktop - SketchUp not opening

Trying to open SketchUp and Layout remotely via Remote Desktop and VPN.
I’m sure I have been able to open and work on SketchUp/Layout before recently.
I did upgrade to the latest 2023 this week though…working from work the earlier part of the week.
Now that I am at home I cannot open - getting this error.

" The following errors were found when launching SketchUp:

  • Hardware acceleration is unsupported or has been disabled on your graphics card. SketchUp requires that you use a hardware accelerated graphics card.

Unfortunately, these errors will prevent SketchUp from running.

See this Help Center article for more information."

I know this was a thing around the Covid era, but thought it was fixed.
What should I try to get it going?

The SketchUp Hardware and Software Requirements page still says, beneath Unsupported environments section …

Remote Desktop Connections - Due to hardware restrictions in shared environments we can’t reliably predict how SketchUp will perform. At this time SketchUp is not supported via a Remote Desktop Connection (RDC) on any platform.

Okay - a reboot from on the remote machine solved the problem.

Sorry for the false alarm.


This topic was automatically closed 183 days after the last reply. New replies are no longer allowed.