Cannot Open Sketchup Over RDP Anymore

I currently have a user that is unable to open Sketch Up over RDP. I will attach the error message. https://i.imgur.com/YqUkYCH.png

This error used to not appear, he states he could open Sketch Up prior to upgrading to 2019. It can be run by opening it prior to initiating a RDP connection as well. I have read Sketch Up does not support RDP, however, it is strange that this was fully working then all the sudden wasn’t. He is using a GTX 1080 TI, which I believe is the reason for this issue. All our other cards are Quadros which have no issues.

Does anyone know of any special configurations to get this working again? I have played around with local policies to attempt to force RDP to use the CPU for graphics, but had no luck. I also read somewhere the these cards do not support 3D accelerated graphics over RDP. So I’m guessing since it was working before, that Sketch Up changed something in an update which requires this?

Is the Nvidia driver up to date?
Which version of SketchUp did your user upgrade to v.2019 from? If it was older than v.2017 the OpenGL requirements have changed from 2.0 to 3.0. As SketchUp works on the desktop or when opened prior to connecting to it via RDP, I would guess that the problem lies with the RDP software that you are using. It could well be that it is only supporting OpenGL 2.0 with the GTX card, if other users are running SketchUp 2019 remotely without problems with Quadro cards.
From v. 2017 on, too, SketchUp no longer supports software OpenGL rendering.

Driver is up to date. Upgraded from 2018. After further research I believe you are correct. It seems Microsoft RDP does not play well with OpenGL with the GeForce line up. The card may not support OpenGL over RDP, contacted Nvidia for verification.

SketchUp has never ‘officially’ supported Remote Desktop Access. Some RDT applications do work though. I’ve had luck with Splashtop.