I have a classic licence for 2020 and run 2021 now from that. I need to run 2020 again, for in there vray 4 licence is installed and I do not need to upgrade vray. Chaos seems to refuse to make vray 4 available for 2021.
But my 2020 is wanting a licence again (which i do have) but it does not accept the codes, which it should, because it is perpetual.
What is the issue here?
When you activate a later version license it becomes your active license, and the old version cannot be activated on a new machine. It will continue to work on any machine that it was working on.
I reactivated your 2020 license, so that you can activate it on a new machine now. But, make sure to get 2020 going before you next activate 2021, otherwise it may deactivate the 2020 license again.
Any 2021 that you installed and activated, will continue to work.
Colin: it is the same machine as the last year, only after a larger ssd change and a time-machine rebuild. People do upgrade, the way things are restricted now seems to be a lot of work in after sales without any need for this.
I would suggest Trimble stop pestering the perpetual classic owners with ludicrous restrictions on 2020. Trimble built a prison around its licenses. And still thinks users coud be happy? Quite a numbver of s is not.
I really try to be as licensed as possible, but with this kind of hassle I can imagine people to look elsewhere for a less problematic option.
I have this same issue.
I need Sketchup 2020 so I can work with Vray Next and Sketchup 2021 for standard drawing work.
Have currently installed both with 2021 activated but am unable to use my license information to authorise 2020. What is the procedure for authorising 2020?
Thanks
Use it on a machine where 2020 was once installed (use the right license info) or turn your classic license in a subscription license ( with that subscription, you can use 2019, 2020 or 2021 )
You get to keep the 2021 as a classic version.
I donāt have a machine which has an existing version of sketchup 2020. Seems such a strange issue - why wouldnāt the license have backwards compatibility? Why would a company prevent you from using a previous version of their software?
I know this post has been around a while but just had to throw my two cents in. Great explanation of how the āperpetual licenseā is a crock of you know what.
Given there is basically no improvement from 2020 to 2021 iāll happily just use 2020. I was hoping my license could be āreactivatedā as it was in the post you linkedā¦
Canāt seem to find a way of contacting sketchup to get this sorted other than posting here.
Iām unable to send a message because my Maintenance and Support isnāt up to date - which is because this is no longer supported for Perpetual licenses. So my options are the FAQ or here. Hence why iām here
That was part of the license agreement. If you keep your Mainentnace and SUpport up to date you can get official support. The alternative is to ask here but realize that people like @MikeWayzovski and myself are not Trimble employees or financially compensated by Trimble. We are just users who give our time to try to help others.
@DaveR Iām not expecting you to solve my problem, the reason Iām posting here is because the OP had this exact same issue resolved by @colin - Iām hoping the same is possible for me.
There was no option to keep my M&S up to date - once it expired I was offered the chance to upgrade to 2021 or move to a subscription license - but not able to renew. Obviously I chose to just upgrade and not begin paying for access to software I already have a license for.
When upgrading, one trades the software that is bought for a new version, and the old becomes āinactiveā.
This wasnāt invented by Trimble and it hasnāt changed since version 4 or 5.
The old āMaintenanceā would let you choose to downgrade to a lower version when certain extensions didnāt play well with newer versions. Part of the support plan.
There was a promo to get along and keep the classic license for the same price as the old maintenance, now itās probably a bit more expensive (like the old fee when you did not extend the maintenance on time)
You get back support and have access to all versions that use a sign in.
Trimble employees that work at support and keep an eye on this forum might be willing to help sometimes, but there is no guarantee.