2018 shortcuts not loaded


Migrating from 2017 to 2018, my shortcuts did not load. When I loaded them again, they were lost after several usage cycles.

Yes I selected ‘run as administrator’, tried ‘repair’ 1st, then uninstalled and reinstalled 2018 from scratch. Still my shortcuts did not come along. Neither my toolbars or trays.


Also try running the installer-exe file as context-menu > Run as administrator…
Do a full uninstall, and then an immediate reinstall.


Yes I did that already


I assume SketchUp v2018 is not running when you do this ?
After the uninstall of SketchUp v2018 [using Run as administrator…] - then pause.
Erase your related user folder, and all of its contents…
*C:\Users\USERNAME\AppData\Roaming\SketchUp\SketchUp 2018*
It’s hidden by default, but the path in a Windows Explorer window will find it, otherwise change your Folder Options to show hidden-files…

If you are comfortable with a program like CCleaner use it to clean the Registry,

Now reinstall SketchUp v2018 using “Run as administrator”…
Restart SketchUp and see what happens…


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