I am about to enter my final year of university but am currently unable to renew my sketchup license. It is currently a 2018 version and I wish to upgrade it to the 2019 one. I’ve done the process where you go to the license manager page but it keeps telling me “Your email or serial have changed, please try a newer serial or email or contact support.” which is unusual because I am extremely sure the email is correct. I have done everything I can but to no avail. I have even tried finding out how to change the associated email but it tells me in order to do so I require the original email I signed up with which is supposedly wrong. I have also sent emails to sketchup but they have not emailed me back, possibly because the email is wrong but the serial number seems to be a correct one as in order to contact them I need to have put in the correct serial number. Just wondering if anyone has experienced the same problem because I can’t seem to find any kind of solution in any forum. This is almost an impossible problem to solve and I need this fixed ASAP. I have also attached a screenshot in pdf form of the license manager page below.
email change sketchup-converted.pdf (158.2 KB)