I have changed my email address several years ago. I have been a Sketchup.uses for 9 years straight.
I just installed Sketchup 2020 in a new computer and found out my serial number and authentication have been changed.
I went to the apropriate link to regenerate my new serial number and authentication code. This was successfully done but sent to an email I no longer have.
When I changed my email 6 or 7 years ago my new licenses would come to my new email address. All notifications also come to the new address including the invoices.
How can the upgraded serial number go to a defunct email address?
How come no one at Sketchup or Trimble (very confusing now) not answer any help messages sent on the web page?
I have been a loyal customer and pay for my subscription and cannot even get my license.
Very disappointed and eager to receive help.