Trying to install sketchup 2015 on windows 10, I get the following error: “An error occured in PreBootstrapper. [could not create sketchup_install]” Microsoft is no help. Any suggestions?

See: Early Adopters (of New OS Versions) Be Cautious Follow the instructions here (paying close attention to Administration rights): Installing SketchUp: http://help.sketchup.com/en/article/56085

I tried running as administrator and received same error message.

The message refers to the creation of a directory named “sketchup_install” in the user’s temporary directory, (which is usually pointed to by the environment var: %Temp%.) You can try these steps from the Microsoft forums: Start an elevated command prompt. Start > Search > type: cmd When cmd a…

Hi, I got to this “reply” as a newbe trying to install Sketchup and got an error. So when I try your suggestions on my new Win10 install, I click the new “Start” and type CMD and get a list of 10 or so CMD options. Right clicking CMD at top dose not give me anything but right clicking a second time …

If you are already logged on to an Administrator account, you do not need to do any of the above steps. This solution is for users who are logged into a “normal” user account, and need access to an Administrator account to perform administrative tasks. (The above steps come from Microsoft, so shoul…

Looking back at this thread: [image] Installation problem SketchUp Hi everyone, there is an error message comes out “An error occurred in PreBootstrapper. Could not run setup.exe” once I want to install Sketch Up make. Can anyone help? Thanks the user there solved th…

Hmmm…, in that case, I would think that the Bluetooth Adapter might have had a conflict with the Network Interface Adapter, which the SketchUp installer needs to query during setup. So checking Control Panel > System > Device Manager Expand Network adapters … and look for an yellow triangle excla…

I had the same Prebootstrapper problem trying to install on Windows 10 and nothing mentioned in this forum worked. What I did follows: I went into my computer’s %temp% folder and searched for “sketchup_installer” I then deleted the existing file that appeared under this name, and after that the ins…

Same here. Don’t have a skectchup_install folder as suggested in some other thread. I am stuck for the moment. Trimble, please help!

Windows 10 installation problem

Technical Problems SketchUp

colin August 23, 2015, 7:28pm 8

Looking back at this thread:

the user there solved the problem by disabling Bluetooth.

Topic		Replies	Views
Can't install SketchUp Make. PreBootstrapper Error SketchUp	3	4851	September 19, 2015
Prebootstrapper SketchUp make-2017	6	1611	October 10, 2019
Installation problem SketchUp	19	25982	May 24, 2018
Problem on install on win 10 SketchUp installation	1	1888	October 7, 2015
Cannot install on W10, get err msg SketchUp	4	4601	August 23, 2015

Windows 10 installation problem

Related topics