White screen on opening sketchup


I recently purchased a Lenovo Thinkpad P50 which is equipped with Nvidia Quadro M1000M 4GB dedicated graphic card apart from the regular integrated graphics from intel. I have started to experience the white screen issues on opening certain sketchup files. I went through the previous threads on the same topic but am not able to find a fix for the issue. Sketchup has been installed as administrator. In the Nvidia control panel, i have assigned the dedicated graphic card to run sketchup and also verified it in sketchup - windows - preferences - OpenGL - details (Nvidia assigned). My graphic card driver is up to date (updated it a couple of days ago). But the issue persists. I have no trouble opening smaller sketchup files (less the 250 MB). The problem occurs for the heavier files. Could anyone please help me out with this?

from Lenovo or the latest version 390.77 from Monday this week directly from nVidia?

If still using SU v2014 (see profile) you can workaround OpenGL issues by disabling the OGL acceleration from inside SU by “Window > Preferences > OpenGL > Use Hardware Acceleration”.

Do you see the toolbars, etc, when the white screen problem occurs?

Thanks for the reply.
Yes the driver version is 390.77…updated it directly from nVidia.
As suggested, i unchecked the hardware acceleration and yes, the file is responding now. But then, the edges have become sketchy and jazzy and the overall workflow is obviously not as smooth as one would expect it to be.

Is the issue with the SU version 2014? Or any incompatibility issues with the graphic card? I did invest quite a bit in this notebook assuming the graphic card is good enough to handle heavier SU modelling.


Yes, the menu and the tool bars are all active and I sure can select them. But the work space is all blank.

if you would have been asking here before I would have you told not to buy a so called CAD graphics card, the Quadros are alreay known for incompatibilities of their OGL stack with SU. A GeForce GT(X) would have been a much better choice additionaly either cheaper in the same performance range or faster in the same price range.

My bad. As a matter of fact, I have started to realize that GeForce GT series is a better bet as compared to the Quadro ones. I have a GeForce in my desktop which is 3 years old and it sure managed to open the SU files that my new Lenovo notebook has had difficulty with.

Could you upload a screenshot of the OpenGL settings? In SketchUp, go to Window > Preferences > OpenGL. The dialog will look like this (although your settings may differ):

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