New to the web version today. I keep having a problem where I accidentally zoom so that neither my model nor my axes are visible. All I have is a grey/white screen (plane below, horizon above). Once this happens, I can’t get back. “Zoom Extents” has no effect. Select an object and zoom selection has no effect. Endless zooming out or looking around never shows anything. No scene or view will get me back to model, origin, or any axis. Geometry is not hidden, I’ve checked.
It happens reproduceably if I zoom in so far so that I’ve zoomed through the model. I’ve also had it happen just when I’ve clicked on a model with the selector, or sometimes through a keystroke
The only solution I’ve found is to save the model, close my browser tab, open a new tab, reload the app, open my model. When I do this, the camera is back in a default position pointing at the origin and I can continue work.
This looks like the Zoom Extents bug when there are invalid coordinates in the model. Never seen it in the Web version before. In the desktop version you could easily confirm if this is the case by a small Ruby snippet, but I don’t know what to do on the web.
I’ve also not heard of the zoom bug happening in the web version. If you save the model to your desktop (use the folder icon at the top of the web version) and then share it here we can take a look to see if there is something amiss in it.
Are you using the Shift + Z keyboard shortcut for Zoom Extents? If so, we do have a bug on that in the Web version currently. Try Command + Shift + E, or use the Search tool (at the top of the left-hand tool tray) to search for and activate Zoom Extents. Please let me know if that helps.
FWIW, we are working on adding Zoom Selection to the Search as well. (Currently, the Zoom tool in your screenshot is Zoom Window). We’re also going to be adding context click to the Outliner, so that you could right-click an Outliner object and choose Zoom Selection.
This just happened to me as well. After hours of working on a design, it just disappeared and I can’t even find the axes anymore. Zoom Extents doesn’t help with the situation. Is there still not a fix for this?
I don’t know of a fix. But don’t you have any scene saved of your model to return to?
And there is the history of your previously saved models in case of emergency.
The fix is likely to avoid creating some small geometry at a great distance from the rest of the model. If you share the file someone can probably get it sorted out for you.
The answer may vary depending on which version you actually have. Your profile says Sketchup Pro (which is a desktop version) and then SketchUp for web (which runs in a browser). Which is it?
Continuing the Zoom issue, just started using SHOP and find the Zoom/wheel on steroids. One click and the image is tiny, click the other way and it overwhelms the screen. All this after Shift-Z that works, all of the image on screen.
Bill
Thanks for all the advice. I ended up going back to a previous version of my saves and it was fine. I was using the web version and I had all of my geometry close together. I’m on a Mac with a Magic Mouse which sometimes scrolls without touching it when I use Sketchup. I think that’s the culprit because it’s happened a few times since I posted so I may be switching to a mouse with a physical scroll wheel.
Keep an eye open for browser updates. The other day I had to update Chrome because it was displaying OnShape incorrectly. The update also seems to have taken care of sticky screen tips.
@DaveR makes an excellent point that applies to all browsers. Different versions of the same browser can either introduce or correct bugs. Most browsers can be configured to automatically and silently update each time you open them, which means that something can suddenly break without you having made any conscious change! On the other hand, if you don’t set it for automatic update, a browser may fail until you do it manually.
