Vray license problem

Extending SketchUp V-Ray for SketchUp
1

Hi all, some help needed.

I have installed and worked with Sketchup pro 21 and vray for several months now but all of a sudden Vray (active license) appears not to be activated.
Activate license and License server don’t do anything when pressed.
Anyone knows what I need to do?

amendment:
I just reinstalled Vray and now when I select ‘activate license’ I get the following message:
2

2

Did you check if the V-ray license is still valid or maybe it has expired?
Log in to your Chaos account and check the validity of the license.

3

yes, license active

2
2851×507 37.4 KB

edit: I entered chaos group page (signed in with trimble id) and it shows that I have no active products.
Who do I talk to? Trimble? Chaos? How can one company show it as active and the other as non existing?
I submitted a ticket to them but I’m also posting it here.

4

Did you had a trial of V-Tay prior to the Studio for Windows?
What happens when you type ‘localhost:30304’ in a new tab of the browser and sign out and back in?

What is the version of the license server?

5

I still have this same problem, my vray license is still valid and I have been using it in another PC in office, however I can’t use in my iMac at home, how can i get help? thanks.

6

When I type localhost:30304, it showed “no licenses available”. But I checked my Chaos account which showed expiration date Dec2022.

7

If the products show up on mychaosgroup.com, logging out in the localhost:30304 and signing back in with the same credentials you use when logging in to the mychaos website, it should work.

8

I’m only using Vray 2-3 times a year. I have a SketchUp Studio subscription. Every time I want to use it or I upgrade SketchUp, I need to go through that nightmare. Here’s the ONLY thing that works for me. It’s a difficult page to find but this time, I saved the link everwhere. Let’s just hope I will remember that link next time I will have the problem. Because I’m 100% sure I’ll have it again!

https://help.sketchup.com/en/v-ray-fails-activate

I’m curious to know why this problem occurs in the first place.

9

I’m pretty sure every time you renew or upgrade that you need reallocate your subscription to yourself, which I presume pushes your current entitlement to chaos’ system

10

Not a swift process . I can tell ya.
Had several learnings from Chaos
When i had to support two Studio
customers. One was wait 2 minutes
After you revoke the sketchup
Subscriptionand reassign it . The other was a port was blocking access to Chaos cloud.

Im learning here too LOL