Vray is not responding

Hi there,

Does anyone know what i can do to get Vray to respond? I’m attaching an image here for your reference. The window either stays all white or all black (the default color) and I’m unable to start adding materials to render. What can I do to fix this issue?

Thank you in advance!

Check that your V-Ray version is compatible with your Mac. If this is the first time you open V-Ray, check that your system is not blocking V-ray from downloading the asset library (some gigabytes) from the V-ray website.

I think it is. I’ve used Vray on this mac before but this is the trial version. How do I check to see if my system is blocking vray librabry from downloading?