Vray is stuck in download mode

Hi there!

I’m new to Vray and had some trouble connecting the program with SketchUp during the installation process. It’s for sure installed. I finally got it to connect and now Vray won’t open in SketchUp, it stays in download mode and I basically have to close and reopen to continue working on my model but I have the same program as soon as I try to use Vray. I’m ready to start rendering so does anyone know what I can do?

Thank you for the help!

I don’t know about the Mac but on the PC the installer only installs the application, and when you start V-Ray for the first time it proceeds to download the whole asset library from the V-Ray website, some gigabytes, and it might take a long time depending on the speed of your connection. If it cannot connect it might stall.

Hmm ok, I don’t see any asset library on my account when I go on the site to check. Do you know how I can access the asset library?