I have been having a problem with viewports in Layout shifting unexpectedly. I wrote to SU tech support and got this:
“We are seeing a bug in SketchUp 2023 where on some computers LayOut viewports are shifting when the viewport renders…you may want to consider reverting to SketchUp (and LayOut ) 2022 as that version did not seem to have this issue.”
I must be honest and say that this problem is a deal breaker for our firm. I have been working for a year now learning sketchup and layout and transitioning our work over to this format. Architecture layouts require a ton of notes and dimensions. We can’t do all this work multiple times because the viewports move unexpectedly.
I’ve been using scenes, careful not to change the view. I returned to 2022, but it crashed several times before I coaxed it into working. I’m stable for now, but don’t trust the format. I’m in the middle of 2 big jobs, and can’t afford a time setback, so I’m crossing my fingers.
I wonder when will the fix be released, we were told that this was already fixed and that it’s going to be released with the next update but this was 3 months ago. Trimble shouldn’t keep secrecy at least regarding this kind of things, it’s senseless.
Hey guys! Are you still having this problem?
I went back to version 2022, but I still have the problem. I can’t update the sketchup file and the viewports become disconfigured. It’s been a nightmare, weeks of lost work
I’ve been a fan of Layout since its inception, but this glitch may drive me and my firm to other options!
It defeats the whole purpose of Layout as a presentation medium when viewports shift every time you update the model. The best part of Layout has always been that, once you set up the presentation layout, you could just spend your time updating the model design. This glitch kills that workflow!
PLEASE make it a HIGH priority to get this glitch addressed ASAP.
Once again, Trimble shows its specific approach to customers, including business ones. What if someone just bought the 2023 version as the first release? Where can I get the earlier one, which in turn contains other bugs “commonly known” but not corrected for years. Trimble should learn from the little extension developers that make SU so popular. From the likes of Nathaniel who is constantly updating, correcting bugs and hearing the needs of his customers. Adding features because someone needs it. ONE MAN! Despite health problems, despite the prose of life… And here? “Yes, it’s a known problem… Please install a previous version where this problem SEEMS not to occur. We will fix it in the future.” There is such a tool in Sketchup - SandBox. I think the trimble programmers named it after their department because that’s how kids behave. Now I will paraphrase a well-known American documentary filmmaker: Shame on you Trimble. shame on you.
You actually need to revert to 2021…2022 version has the same issue. It’s somewhat random. I accidentally opened a template in 2022 and the 4 stacked viewports, 1 shifted….all from 1 reference that has all scenes aligned. Reverting the file back to 2021 and no issue. As I’ve said before, this fix should be the top priority since it’s affect can literally burn a project depending on when the shift occurs.
Are you Nick Sonder, co-author of “Sketchup and Layout for Architecture” ? If so, I want to take this opportunity to say I am a big fan of your book. The process you use to make drawings is really sophisticated. I haven’t yet reached that level as a user, but the book really helped me organize my drawings more effectively.
It is disconcerting to hear that 2022 might have the same bug.