Very long lag and delay when selecting things. and other annoying things


#1

I am using Sketchup Pro 2018 on a Microsoft Surface Book Pro with an Nvidia GeForce 1050 graphics card. Whenever I try to use sketchup, there is an painfully long delay when trying to select things. I read somewhere in a forum post from a couple of years ago that it might be my graphics card driver might be out of date and needs to be updated. It’s not that. I checked. Need to know what else might be causing that problem.
Also, I can’t triple click on geometry to select the whole thing and all connect parts like it’s supposed to. I have to do a frame select if I want to select a whole piece of geometry. Super annoying. The best I can get it to do is select a single face and it’s outlines.
The other really irritating thing that’s happening lately is when I go to the help tab and select License, Like when I need to get my serial number to tell tech support about what’s happening, the whole thing freezes and I have to restart the whole computer to get the software to close. SUPER annoying.
What can I do to get sketchup working the way it’s supposed to. Thanks
David


#2

try if disabling “Window > Prefrerences > OpenGL > Fast Feedback” helps.

the license dialogs are browser-based (Chromium) and need to ‘talk’ with the Trimble license server. If limited user rights or an over-motivated security solution is blocking this, the issue you have described may arise.

Re-install SU by launching the setup routine by “rclick > Run as Admin” and ensure, that internet access (single user license: ports #80/8080/443 open) is granted to the used user account.

btw, OpenGL support (and speed) of integrated intel HD graphics sub-systems is *beep * and not made for the use with 3D modelers, go for a dedicated GeForce GTX for your next device.


#3

Check in your Nvidia control panel 3D application settings that SketchUp is set to use your Nvidia card. You can also check in the Window menu>Preferences>OpenGL dialog in SketchUp which graphics system is currently being used.