Vertex Tools - Failed to connect to the license server

Hi,
I’ve been trying to license the vertex tools plugin on Sketchup 2022 for over a week now and it still hasn’t worked.

Thom thom said that it had to do with my ISP. But it failed even after using a VPN (NordVPN in my case)

Is there anyway I can make sketchup connect to a different ISP around the world and get this licensing thing done with? It’s driving me nuts.

Here’s what it shows when I try to activate the license

image

image

I have the same problem. Any solution?

Hi

To anyone seeing this issue:

  1. What is your SketchUp version?
  2. What is your OS version?
  3. What country are you located in and what ISP?
  4. Are you able to access https://evilsoftwareempire.com/ from your normal browser?
  5. If you open the Ruby Console in SketchUp and enter the following snippet, what appear in the console?
@dialog = UI::HtmlDialog.new(
  dialog_title: "Connection Test",
  scrollable: true,
  resizable: true,
  width: 600,
  height: 400,
  left: 100,
  top: 100,
)
@dialog.set_url("https://evilsoftwareempire.com/")
@dialog.show
  1. If you open the Ruby Console in SketchUp and enter the following snippet, what appear in the console? (Allow for a minute or two.)
  @request1 = Sketchup::Http::Request.new("https://evilsoftwareempire.com/", Sketchup::Http::GET)
  @request1.start do |request, response|
    puts "code1: #{response.status_code}"
  end

  @request2 = Sketchup::Http::Request.new("https://google.com/", Sketchup::Http::GET)
  @request2.start do |request, response|
    puts "code2: #{response.status_code}"
  end
  1. If you are on Windows, can you open a Command Prompt (Win+R, then type cmd) and enter: tracert evilsoftwareempire.com. Can you privately send me the results of that?
  2. If you are on macOS, and you open a Terminal window and type in: traceroute evilsoftwareempire.com Can you privately send me the results of that?
  3. Is there an active firewall on your machine or network? Are you able to try with it temporarily disabled?

Also, does your computer have all the updates? A user came back to me and had figured out what some security certificates was out of date on his computer. After updating things was working fine again.

Hi, I had the same issue on Windows 7, Sketchup make 2017.
With the kind help of thomthom it turned out that the solution was to download and install the “ISRG Root X1” certificate from Let’s Encrypt.
You can find it here: https://letsencrypt.org/certs/isrgrootx1.der

Right click on it, click “install certificate”.
Then set the install location to: “Trusted Root Certification Authorities”

If you have that issue, hope it works for you too : ).