Already I have 2 long time users who installed SU 2019 and “Failed to obtain license” when they try to download my extensions. This seems similar to what new customers were experiencing in droves 2 months ago.
As always, 99 out of 100 support requests I get have to do with download or licensing problems over which I have no control. And the extension purchase receipt send to all new customers by Trimble still directs them to contact me for all support issues(!).
As in years past, I recommend to my users to NOT delete their previous version of SketchUp; Use the new version only for testing (Not for saving any important work), and to monitor the user forums for 3 months while Trimble addresses any new bugs.
Also, recognize with version 2019 what Trimble is asking you to pay for:
- One important feature (dashed lines) which all other CAD systems have had for decades.
- The first version of SketchUp that will expire (stop working) at the end of next year.