Upload issue (Warehouse)


#1

Hi guys. I’m having an issue uploading a new model to the Sketchup warehouse. I’m using Sketchup 2015 on a Mac, and I have uploaded over 200 models to the Warehouse before without any issue. In the program, it gives me the usual prompt, and then I get to the page where I fill in the information about the model. Once I fill it in and click upload, it freezes and I have to restart the program. I tried uploading via a browser, but my latest model still says “Hang tight just a minute. We’re generating your images and stuff.” It has now been half an hour and I’m still getting this message. Thanks in advance for any help you can provide!


#2

Sorry you’re having troubles. If it’s having troubles in a browser as well (Safari? If not, try Safari), Preferences->Privacy->Remove All Website Data. Or if you think you know what you’re doing, click on Details, and delete everything resulting from a search on sketchup or trimble. Sorry for slow response as well.


#3

Thanks for the reply, Barry! It seems I’m now able to upload models but I strangely have to wait until the next day to upload them. If I do that, I can upload the models on sketchup just fine without using a browser (I use chrome btw). I’ll let you know if this solution stops working.