Unable to see existing projects

Hello, I am trying to access the project screen in SketchUp web and when I click on TrimbleConnect it acts like it opened the screen, has Open: Select Project in upper part of screen but none of my existing folders/projects show up below. I also tried going directly to https://web.connect.trimble.com and it has a symbol that just keeps spinning likely trying to load something. Using Firefox 68.6.0esr but also tried Edge and that didn’t work. Unable to use Chrome at this time. Thanks in advance for the help!

Do you get further if you go to the projects page?:


Unfortunately no, I am guessing it has to do with the VPN connecting I have going or some level of controls placed on the laptop itself for accessing cloud connections?