I am experiencing an issue with Trimble Connect on SketchUp for iPad. Specifically, I am unable to save/upload locally saved projects to Trimble Connect or open projects from Trimble Connect. Whenever I try to save a project, I receive an error message that says “Save Error - There was an error while trying to save.”
Additional Information:
I have a stable internet connection.
I tried saving and opening multiple different projects and it didn’t work with any of them.
Strangely, the app correctly shows all of my projects on Trimble Connect and updates any changes I make from my PC.
I have tried deleting and reinstalling the SketchUp app, with no success at resolving the issue.
I tried recreating the same steps on SketchUp for Web on my PC (connected to the same network), and it worked just fine. So the problem seems to be with the iPad app only.
Have you tried restarting the iPad?
By saving a project, you mean saving the model locally in files on the iPad or to a Project that is hosted on Trimble Connect?
Models hosted on Trimble Connect need to be downloaded first on the iPad (click on the three dots)
Then, they should be in a folder named ‘On my iPad > Sketchup
Hi. Im having same issue.
Also using the iOS app on IPad Pro. Latest update. Just restarted the iPad and reinstalled the app.
I cannot interact at all with my files in the Trimble Connect tab. I can see that clicking on the tree dots beside the file is registered because the turn dark grey (from white) but nothing happen. No drop down menu or anything. Normally I’m able to work on the file directly from the Trimble Connect but now the section is unresponsive.
Hi, it seems that this topic wasn’t be taken care of properly, despite there are many people complaining about the same issue. My Sketchup for iPad stopped working with the same problems as described above. Files on Trimble Connect shown, but none of them are editable. The three dots, when hovering, showing “More” as usual but no popup menu when it is clicked. Troubleshoot steps made:
Close and reopen Sketchup for iPad app
Restart iPad
Uninstall and reinstall Sketchup for iPad app
My iPad did not even been updated to the newest iOS
Machine info: iPad Pro 12,9” - iPadOS 16.1 (20B82)
Plenty of internal storage space as well as iCloud storage
The only thing that works temporarily is to use Safari and log in to Sketchup Web and download the skp file to edit directly (locally) on iPad. However, publishing to Trimble Connect doesn’t work either.
My work is at the construction and I have to make drawing on site, I paid for the products and couldn’t use it and hopefully someone from the team is kind enough to just take a look or let us know if there is some problems and how long should we wait.
Hi. I also am experiencing this on iPhone version since latest update. Have been able to view models in Trimble Connect without issue before update. Hope it can be fixed.
I hope someone from the team could take a look and at least let us know that you care… One might think what‘s the problem when I still can use Sketchup Web or desktop, but try it once - bring the laptop on your hand while the other hand hold the mouse drawing at construction site…
I’ve msg’d a couple of you but no response. Please ping me so we can test your exact configuration to see what’s going on. We only have a few of these, and there’s no immediate solution unless we can try it out. Bonus points and a beer/coffee if you’re near our office.
