Unable to open sketch-up file

When I attempt to open a file, the welcome to sketch-up pop-up appears and that’s it.
I have the latest iOS. I have restarted my computer. I have re-downloaded Sketch-up. Issue still remains. I am up against a work deadline and it is imperative I get this issue resolved quickly. Is anyone able to advise a resolution? Thanks!

I’m not sure what the blank welcome screen issue will be, but there is an oddity on Mac where if you open a file the welcome screen may not be closed, and the document is opening behind that.

What happens if you close the welcome screen?

From what I can tell, nothing happens once I close the welcome screen.

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