which means: “A later version of “SketchUp Pro 2022” is already installed on your computer. Unable to continue.”
Knowing there is no such thing as a later version than SketchUp Pro 2022, I uninstalled the version I used previously (SketchUp Make 2017) together with Sefaira. After this, I deleted all the related files and used a software to clean the computer from all the possible files related to SketchUp, then I emptied the recycle bin and restarted the computer, but I got the same error over and over again.
The following is the version of my OS Windows 11: Version 22H2 (OS Build 22621.819).
I have some other softwares who have plugins for SketchUp, such as IES VE 2022, Revit 2023 and Rhino 7, but I doubt the problem lies there.
Since the Revit plugin is the one that is higher than 2022 I would check that one. Have you looked for folders with 2023 in their name ( User AppData and Program Data, both hidden folders)
No, the forums have had many posts lately of crashes etc. from people using some versions of Windows 11, and reports that the issues are fixed in the latest one.
Maybe, some plugin changed or edited a registry key
Are you familiar with it?
Otherwise, get support from where you bought it.
Where did you bought it:)
I’m Gregorio, from the partner Tecnobit in Italy. I had connected remotely with AlessioP’s computer but I also could not understand the reason for that absurd message, since SketchUp 2023 does not yet exist. I think the message is wrong and that it meant something else. Can anyone on the SketchUp team make suggestions for the solution (for example Colin)? I think it’s about looking in the windows registry and tweaking something.
Thank you in advance.
I would do like this:
Check in Control Panel\All Control Panel Items\Programs and Features if you can uninstall “SketchUp 2022” from there. If yes, do it.
Restart computer.
Check if the “SketchUp 2022” folder exist in this folders. If yes delete “SketchUp 2022” folder and its content:
c:\Program Files\SketchUp
c:\ProgramData\SketchUp
c:\Users\Your_User_Name\AppData\Local\SketchUp
c:\Users\Your_User_Namea\AppData\Roaming\SketchUp\
In the end yesterday I decided to reset the pc because I tried some of the suggested solutions but they didn’t work, and now I have no problems with it. Yet I would like to thank all the people that answered for the help. Thanks everyone!
