I am trying to install SketchUp 2020 for a client and it continually fails to install. I have the installation logs below:
10-21-2020[03:10:54 PM]: Parcel operation return status: 80070643
10-21-2020[03:10:54 PM]: MSI parcel detect: product code: ‘{5778f9a3-781e-16f1-a6bf-08fd59dfa77b}’, package code: ‘{4B5A1469-B225-41F7-9515-513C28B1C5C4}’
10-21-2020[03:10:54 PM]: Re-running parcel detection for parcel {4D1BA8D7-AF29-475E-BBF0-2FCFC025DD55}, install state: 0
10-21-2020[03:10:54 PM]: Transaction: parcel returned error status 80070643
10-21-2020[03:10:54 PM]: Transaction: finished running parcels, will roll back transaction
10-21-2020[03:10:54 PM]: End proxy transaction result: 0
10-21-2020[03:10:55 PM]: Engine: error 80070643 while running parcel operations
10-21-2020[03:10:55 PM]: Running event ‘RestoreLicenses’
10-21-2020[03:10:55 PM]: Launching InstallScript action in function ‘RestoreLicenses’
10-21-2020[03:10:55 PM]: Engine: request for proxy handler, 0, 0
10-21-2020[03:10:55 PM]: Action returned value 0x00000000
10-21-2020[03:10:55 PM]: Action ‘RestoreLicenses’ returned status 0x00000000
10-21-2020[03:10:55 PM]: Skipping event ‘FinishUninstall’ since condition is false
10-21-2020[03:10:55 PM]: Skipping event ‘RestorePreferences’ since condition is false
10-21-2020[03:10:55 PM]: State manager: removing state info
10-21-2020[03:10:55 PM]: Engine: parcel operations completed, sending completed event to UI
10-21-2020[03:10:55 PM]: Engine: property ‘ISInstallStatus’ value now ‘IDS_SUITE_INTERRUPTED’
10-21-2020[03:10:55 PM]: Engine: property ‘ISParcelStatus’ value now ‘’
10-21-2020[03:10:55 PM]: UI DLL: Resource ‘SU-App-Logo.png’ → ‘C:\Users\PETER~1.GHJ\AppData\Local\Temp{11B4EACF-F85E-40F2-8DC5-CE710A9099EA}\SU-App-Logo.png’
10-21-2020[03:10:55 PM]: UI DLL: Resource ‘win-installer-stretched@2x.png’ → ‘C:\Users\PETER~1.GHJ\AppData\Local\Temp{11B4EACF-F85E-40F2-8DC5-CE710A9099EA}\win-installer-stretched@2x.png’
10-21-2020[03:10:55 PM]: Engine: property ‘ISCurrentPage’ value now ‘InstallationComplete’
10-21-2020[03:10:55 PM]: UI DLL: Resource ‘SU-App-Logo.png’ → ‘C:\Users\PETER~1.GHJ\AppData\Local\Temp{11B4EACF-F85E-40F2-8DC5-CE710A9099EA}\SU-App-Logo.png’
10-21-2020[03:10:55 PM]: UI DLL: Executing Actions on InstallationComplete.Enter
10-21-2020[03:10:55 PM]: UI DLL: Executing action .
10-21-2020[03:10:56 PM]: Skipping event ‘StartVR_IfChecked’ since condition is false
10-21-2020[03:10:56 PM]: Engine: all operations completed, final status: 80070643
10-21-2020[03:10:56 PM]: UI DLL: Shutting down
10-21-2020[03:10:56 PM]: Original exit status: 0x80070643, final exit status: 0x00000643
10-21-2020[03:10:56 PM]: State manager: removing staging files from: C:\Users\PETER~1.GHJ\AppData\Local\Temp{11B4EACF-F85E-40F2-8DC5-CE710A9099EA}\
I am at a wits end on how to install this, any help would be appreciated
Kind Regards,
Sean Buckle