Two accounts attached to license might be creating issues?

Hello Everyone!

First time posting and I didnt see this posted under known issues. I started off on a trial account, wanted to try out some more functions with the ‘add location’ tool so I subscribed to Pro. When I log into my account I can see my active sub purchase, however in sketchup it only shows the trial active and available. Ive tried re-installing sketchup. I’ve tried reloginging in incognito mode..i feel like my only solution is trying to have some on there end reset things. Here are some images of the situation

I looked at your account, and it looks like your usual email is an admin on the account, but the owner of the account is a deleted user. Neither your shorter email address, or the one you use in the forum, have any subscriptions.

You should contact Support to see if they can help: