The recent release of V4 of the SketchUp Viewer app for Android introduces some exciting new features and benefits, including the ability to view models in AR with ARCore enabled devices.
(note: for a complete list of ARCore enabled devices, maintained by the folks at Android, click here)
If you’ve purchased the app at some point in the past, you’ll be granted a free, 1-yr trial to access the AR viewing features. Once you’ve upgraded, the app is designed to automatically detect your prior purchase, and unlock your 1-yr trial.
A couple additional notes to help folks who may encounter issues when upgrading on Android:
- Please ensure that you are signed in to your device with the same Google Play store account that is associated with your original purchase of the SketchUp Viewer app.
- When upgrading to V4 on Android, SketchUp Viewer will ask to access your contacts. We need permission to access contacts to confirm that your email address matches the info associated with your Google Play Store purchase info. None of the info from your contacts is stored and we do not attempt to access any other personal contacts.
- If attempting to upgrade and redeem a free, 1-yr trial of the AR features, you would need to have previously upgraded to (& allowed the app to access contacts when using) at least version 3.1 or newer.
- For customers with proof of purchase, who have tried troubleshooting and are still encountering issues, or who may not have met the pre-requisites for redeeming a trial (e.g. are trying to upgrade from a version older than 3.1) please contact support at email@example.com with your proof of purchase and we’ll work with you to help find a solution.