The 30 days envelope after expiration of licence


#1

Hi
according to my renewal notice

Your SketchUp Pro Maintenance & Support agreement for the license/s below have expired. Please renew now to avoid reinstatement fee. (Reinstatement fee will be charged starting 30 days after the original expiration date 01/02/2015).

However when I try to renew, its charging me for “Enroll/Reinstate Maintenance & Support, Single User” =$145.00

II thought that as I am still within the 30 days I would be charge $95

Regards
Philip


#2

Hi Phillip,

If 01/02/2015 is interpreted as Month/Day/Year it means January 2nd 2015, some 52 days ago.
That’s how the date would be interpreted by those in the USA.

If 01/02/2015 is interpreted as Day/Month/Year it means February 1st 2015, just 23 days ago.
It seems that’s how the rest of the world would interpret it.

How would 01/02/2015 be interpreted where you live?
http://en.wikipedia.org/wiki/Date_format_by_country


#3

To Philip and the rest of us in the known world 01/02 is the First of February, 24 days ago.
The date issue has been the bane of my life every since I got involved with doing work for Americans.


#4

So true,

I adapted to inches for working with DC and not having to worry about the 2.54 bug

Now I have to adapt to their dating system

then probably weights will be next?

Oh well, when I thought I had plenty of time to pay the bill, I guess I have to fork out the extra $50.
Life lessons can be hard

thanks Geo, I guess the sketchup guys could help out by naming the month.


#5

I’m sure we (US) will get around to fixing the date thing eventually.
Maybe right after we adopt the metric system would be a good time.

Until then, we remain that quaint industrialized nation … with a standards issue.
More Than A Mile Behind: America and the Metric System

Phillip,
I think you should have a chat SU Sales.


#6

I sent an email on their payment page at the time I posted this subject, I will wait a while, which in Tasmania, Australia is a few days up to a week and see if I get a response.

Cheers


#7

[quote=“Box, post:3, topic:7571, full:true”]
To Philip and the rest of us in the known world 01/02 is the First of February,[/quote]

“01.02.” is the First of February for the rest of us.


#8

Well I am happy to say, the guys @ sales, did allow me some leniency, and I have immediately paid my subscription, which is more than worth it.

We are actually dealing with people.