I am logged into the Network License Admin Reports portal. I am currently presented with two options. One is for Sketchup 2018 and the other is for Sketchup 2019. If I run the report for 2019 I get valid information. We are not currently using this product even though we are licensed for it. The report shows information.
When I run the same report for Sketchup 2018 I get an error message that "Support has expired for the license with serial "
- Do we need a valid support contract to run a network license report?
- What is the easiest way for me to verify we have a valid maintenance contract for 2018 so that I can run the report.
- If our license is valid but support has ended, is there any way to run the license report without a maintenance contract?
- Because we have purchased 2019 and have a valid support contract for that version, does this negate all previous versions of the software when running the network license report.
I need to run the report to get an idea of who has what type of license. I need to make sure we are not over provisioned and see what users have checked out a network license and wrangle them in as needed.
The way I understand the error message, we must purchase a valid support contract for 2018 to run the network report. Trying to confirm this is the case so that I can then check our maintenance contract for 2018 and see about a short term renewal to run the report.