Hi. Bought a 2021 Pro subscription after the trial ended, used the correct email/login, etc, and Pro still won’t activate. Anyone else have this problem?
Try logging out and than restart SketchUp. If one forgets to tick the checkbox, it’s not automatically assigned.
You can check if you go to myaccount.trimble.com and check the Member section, be sure that the email address has ‘Product Access’
Modify with the three dots on the end.
Is the “product seat” automatically assigned to the computer you buy it from? Or is it possible Sketchup assigned the seat to the wrong computer?
Subscriptions are assigned to email addresses, not particular computers. Normally it defaults to being assigned to the email address of the person placing the order, but it is possible for that option to be unchecked. In your case the subscription hasn’t been assigned, but you are the admin for the account. Going to the Members section Mike mentioned should let you then assign the seat to the email that needs it.
Hi all!
I had a license for Sketchup Pro 2020. I downloaded and installed Sketchup Pro 2021 Trial. I didn’t want to pay the fee for it so I uninstalled it. Then I noticed that my Sketchup Pro 2020 was not on my computer anymore.
I downloaded Pro 2020 and installed it. After running it I entered the serial number and authorization code from the license email. Sketchup kept telling me that the serial number and authorization code did not match. I tried it twice. No workie.
So I went to the license manager and was told that the serial number would now have a “W” on the front of it. I entered the new serial number and obtained a new Authorization code. I plugged in the new serial number and authorization code and got the message that the serial number and authorization code did not match.
I have tried using the old serial number (no W) to obtain an authorization code. Sketchup again gave me the message that the serial number and authorization code did not match.
I have no idea what to do next since I can’t contact Sketchup support since my license renewal date of 4-2021.
I have no idea what to do now. My Pro 2020 has me on trial for a few more days. Can anyone help me get my Pro 2020 licensed again?
You installed and activated your 2021 license late November, just under a year ago. Doing that will have made your 2020 license be deactivated. Any existing 2020 installs would still work, but you wouldn’t be able to activate 2020 on a new machine.
Your 2021 license is still active, you can install 2021 and your 2021 license, and SketchUp will work. You do not need to pay for a subscription. Unless there is a reason for using 2020, you could reinstall 2021, check to see if the license is still there, and if it isn’t, add the license that the License Manager sent to you, the one that starts with WA- and has an authorization code that starts with ac7.
If you do also want to use 2020 on the computer you previously used it on, installing 2020 should still find the old license, and it ought to work too.
Colin,
Sorry, I forgot that I installed SU2021.
I followed your instructions and SU2021 works. Thank you.
I just have a small request for the next version. In SU2020 I set up the toolbars the way I wanted. Now I’ll have to reset them up. Is there a way to import the older toolbars from previous versions of SU?
Thanks again for your help.
Bob McManus
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