SU Pro 2018 Fresh Install


#1

I was running the trial for the full month with no issues at all. Trial expired, purchased a license, and now when I open a file and begin to work, all is well so long as I don’t use the select tool. Everything else works perfectly. As soon as I choose the select tool and click on something, immediately crashes, closes SU and reports the following error (note, this is truncated quite a bit). I can certainly post the full error if it’s helpful but the base of this paste shows an error which I assume could be the culprit.

------------------error--------------------
Process: SketchUp [1619]
Path: /Applications/SketchUp 2018/SketchUp.app/Contents/MacOS/SketchUp
Identifier: com.sketchup.SketchUp.2018
Version: 18.0 (18.0.16976)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: SketchUp [1619]
User ID: 501

Date/Time: 2018-06-10 16:02:44.883 -0400
OS Version: Mac OS X 10.13.4 (17E202)
Report Version: 12
Anonymous UUID: 33A4BE32-FFB9-28DA-5BD2-933440B87BF5

Sleep/Wake UUID: AD8CAA7A-B695-4813-B3E2-B8137514D165

Time Awake Since Boot: 11000 seconds
Time Since Wake: 4700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x4] Symbol missing

Dyld Error Message:
Symbol not found: _rb_ary_new2
Referenced from: /Library/Application Support/SketchUp 2018/*/MaterialProperties.bundle
Expected in: flat namespace
--------------------------error continues------------------


#2

We don’t install anything in /Library/Application Support/SketchUp 2018/, we put it in your home directory ~//Library/Application Support/SketchUp 2018/. And _rb_ary_new2 doesn’t sound like a Dyld we’d install. What plugins have you installed?


#3

That might be SU Podium. For some reason, it wasn’t installing to the 2018 folder so I put it in there manually. Let me try to pull the plugin out and see if SU 2018 acts accordingly, if so, then I can go try to get some support from SU Podium to get the plugin installed.