SU Pro 2018 Fresh Install

I was running the trial for the full month with no issues at all. Trial expired, purchased a license, and now when I open a file and begin to work, all is well so long as I don’t use the select tool. Everything else works perfectly. As soon as I choose the select tool and click on something, immediately crashes, closes SU and reports the following error (note, this is truncated quite a bit). I can certainly post the full error if it’s helpful but the base of this paste shows an error which I assume could be the culprit.

Process: SketchUp [1619]
Path: /Applications/SketchUp 2018/
Identifier: com.sketchup.SketchUp.2018
Version: 18.0 (18.0.16976)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: SketchUp [1619]
User ID: 501

Date/Time: 2018-06-10 16:02:44.883 -0400
OS Version: Mac OS X 10.13.4 (17E202)
Report Version: 12
Anonymous UUID: 33A4BE32-FFB9-28DA-5BD2-933440B87BF5

Sleep/Wake UUID: AD8CAA7A-B695-4813-B3E2-B8137514D165

Time Awake Since Boot: 11000 seconds
Time Since Wake: 4700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue:

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: DYLD, [0x4] Symbol missing

Dyld Error Message:
Symbol not found: _rb_ary_new2
Referenced from: /Library/Application Support/SketchUp 2018/*/MaterialProperties.bundle
Expected in: flat namespace
--------------------------error continues------------------

We don’t install anything in /Library/Application Support/SketchUp 2018/, we put it in your home directory ~//Library/Application Support/SketchUp 2018/. And _rb_ary_new2 doesn’t sound like a Dyld we’d install. What plugins have you installed?

That might be SU Podium. For some reason, it wasn’t installing to the 2018 folder so I put it in there manually. Let me try to pull the plugin out and see if SU 2018 acts accordingly, if so, then I can go try to get some support from SU Podium to get the plugin installed.

This topic was automatically closed 183 days after the last reply. New replies are no longer allowed.