I am beginning to hate this product.
I accept that it is a large model but it is a much smaller model than models that I have worked on in the past without problems.
I accept that I do not have the largest PC in the world.
But, when I try to contact Technical Support I am informed that I am not allowed to.
WHAT ARE WE PAYING FOR ???
I cannot attach the model as it is confidential so HOW DO I GET SUPPORT FROM TRIMBLE?
You need to contact your reseller for support - that’s Cadsoft Direct in your case.
Thanks Adam.
I will try but as it is the software that is constantly crashing it should be TRIMBLE (NOT RESPONDING) that should do something about it. I am not sure what a reseller can do about a technical issue..
companies delegate stuff like that to local resellers. I work for one. Adam for another. we handle tech support for our clients so that trimble don’t have too. it’s pretty standard in the industry.
now if it’s a really big problem, we escalate.
it’s a way for tech companies to screen low level issues, they get filtered by communities and local resellers.
adit : do you send your crash reports ? the bugsplats ? do you have a bugsplat number ?
Thanks
Yes I do send bug splats. There are about 6 for today. I have lost count.
Last time I had an issue I was able to contact Trimble Technical Support and got it sorted. I would have to look up the latest bugsplat number. There are quite a few where it didn’t even create a bugsplat. It just died without creating a recover file or anything else.
I am so sick of this software I am walking away from it for an hour.