SU Bugsplat when closing model

advice

#1

I’ve been having this problem for a while now that when I open a model and start working on them after some time when I close the model it produces a bugsplat, the bugsplat only happens when closing and once the model has started with that it remains like that till I copy it to a new model, even if I just open the model and close without doing anything it gives a bugsplat. any ideas on what could be wrong?

Thanks in advance


#2

Can we assume you are submitting the bugsplats to Trimble with identifying info so they can get back to you?


#3

Yes, so far I have submitted every bugsplat including contact info


#4

Are you executing any interesting fancy extensions or plug-ins during the session? I suppose not, given your comment about open and close. But I ask because it is possible for extensions to crash the program. I’ve encountered one or two which routinely crash when quitting out of SketchUp (some versions of MS Physics, as I recall).

Another thought: when you installed SketchUp, did you right-click on the installer EXE and choose “Run as Administrator” to perform the install? Performing the installation as a normal user account, or even when logged into the Administrator account, is not equivalent to Run as Administrator. Various subtle and not-so-subtle problems can occur when SketchUp is improperly installed. If you aren’t sure or did not, I think you can re-run the installer EXE (using Run as Administrator this time) and choose “Repair”.


#5

No, it starts randomly even when just using native tools. good point though, I remember I’ve installed some plug-ins lately and I just deleted some of them this morning so hopefully that solves the issue. I will post an update once I know what it was.

Yes I did.


#6

OK, then I hope that the bugsplat reports are useful to the SketchUp development team in figuring out the cause!