Students and Teachers getting "Are you in the right place?"

swinn · October 25, 2018, 5:37pm

Can we get our domain whitelisted?

joy · October 26, 2018, 12:21am

@swinn all set.

Futterman · October 26, 2018, 5:28pm

A lot of our users were having this same problem.
I went into G Suite Admin Console > Apps > Marketplace Apps > SketchUp and re-accepted permissions and it stopped this from happening.

Should we be white-listed in some way too? Is this normal?

Futterman · October 26, 2018, 5:30pm

Hi!

Can you add skcs.org and skcsd.org to the whitelist?
Thanks a ton!

joy · October 26, 2018, 8:13pm

Hi @Futterman those domains are on the whitelist now.

Futterman · October 31, 2018, 12:37pm

Thanks Joy.

We’re still having some users experiencing problems with Google Chrome crashing and/or saying “Aw Snap” when they press “Save” or right after they load their files.

Everyone is using projects that were initially created in Sketchup EDU. They weren’t imported or from SketchUp Pro. We’re on Windows 7 and 10 64bit, Chrome 70.

What should we do?
Thanks for your time,
-Steven

joy · November 1, 2018, 4:58pm

Hi @Futterman - are you able to download and send us the .skp for a file that causes this issue?
(File menu → download; any version 2016, 2017, or 2018 will work.)

What is the frequency of this happening? All the time for the same users? Sometimes for some users? Is there a consistent pattern that you are able to reproduce?

rzjhsit · November 14, 2018, 6:09pm

I’m getting the same “are you in the right place?”. Sketchup for Schools is active for everyone, but nobody can log in (all other Google classroom apps are working correctly).

Please whitelist rzjhs.org and cjhs.org

Edit: this was incorrectly flagged as spam. We’re still having the issue. Please assist.

nagiordano · November 14, 2018, 7:46pm

We are having the same issue at our school (Trinity School). Can you please add trinityschoolnyc.org to your whitelist? Thanks.

bklaw · November 27, 2018, 10:07pm

Hello Joy, Can you please whitelist rzjhs.org? I’ve been trying to get it whitelisted for over a week now. thanks

athens47 · December 22, 2018, 3:23am

Hi @joy , I also have a problem with “Are you in the right place?”
What should I do?
Thank you

joy · December 24, 2018, 11:14pm

@athens47 can you send us your email domain so we can add you to the whitelist?

jblauser · March 28, 2019, 8:04pm

Can I also get my domains whitelisted?
This is for the Port Angeles School District in Port Angeles, WA
gg.pasd.wednet.edu
and
portangelesschoosl.org

joy · March 28, 2019, 9:49pm

@jblauser all set.

yaalsago · April 9, 2019, 6:00pm

I’m facing the same issue for our school. Can you please whitelist the following two domains?

imua.ksbe.edu (students)
ksbe.edu (teachers)

Thanks.

joy · April 9, 2019, 8:37pm

Hi @yaalsago, your domains are on the whitelist now.

b.hughes · July 2, 2019, 10:14am

Hi @joy would it be possible to whitelist our domain she.gdst.net ?

Thanks

Bob

joy · July 2, 2019, 5:26pm

@b.hughes Yep, you’re all set now.

tph · July 9, 2019, 1:32pm

Hi, think we need white listing having read this page. Could you please? thurstoncollege.org

Thank You

joy · July 9, 2019, 6:34pm

Hi @tph

SketchUp for Schools is only for K-12 schools, so unfortunately I cannot add Thurston College to the whitelist.

SketchUp Free is a similar product, also available for free as the name indicates. Give that a try instead.

Thanks,
Joy