Startup Error Message


I opened Sketchup this morning, (opened fine), Fredo Extension Manager reported that two Extensions needed updating, (Fredo Corner and LibFredo6), so I updated them via the Sketchucation Extension Plugin.

When I relaunched, the following error message appeared.

It seems to point to Issue Tracker again, but when it comes to these messages, I have no idea.

Any help would be appreciated.

Kind regards


Error: #<JSON::ParserError: 765: unexpected token at '

Stop Spammers html { background: #f1f1f1; } body { background: #fff; color: #444; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; margin: 2em auto; padding: 1em 2em; max-width: 700px; -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.13); box-shadow: 0 1px 3px rgba(0, 0, 0, 0.13); } h1 { border-bottom: 1px solid #dadada; clear: both; color: #666; font-size: 24px; margin: 30px 0 0 0; padding: 0; padding-bottom: 7px; } #error-page { margin-top: 50px; } #error-page p { font-size: 14px; line-height: 1.5; margin: 25px 0 20px; } #error-page code { font-family: Consolas, Monaco, monospace; } ul li { margin-bottom: 10px; font-size: 14px ; } a { color: #0073aa; } a:hover, a:active { color: #00a0d2; } a:focus { color: #124964; -webkit-box-shadow: 0 0 0 1px #5b9dd9, 0 0 2px 1px rgba(30, 140, 190, 0.8); box-shadow: 0 0 0 1px #5b9dd9, 0 0 2px 1px rgba(30, 140, 190, 0.8); outline: none; } .button { background: #f7f7f7; border: 1px solid #ccc; color: #555; display: inline-block; text-decoration: none; font-size: 13px; line-height: 26px; height: 28px; margin: 0; padding: 0 10px 1px; cursor: pointer; -webkit-border-radius: 3px; -webkit-appearance: none; border-radius: 3px; white-space: nowrap; -webkit-box-sizing: border-box; -moz-box-sizing: border-box; box-sizing: border-box;
		-webkit-box-shadow: 0 1px 0 #ccc;
		box-shadow: 0 1px 0 #ccc;
		 vertical-align: top;

	.button.button-large {
		height: 30px;
		line-height: 28px;
		padding: 0 12px 2px;

	.button:focus {
		background: #fafafa;
		border-color: #999;
		color: #23282d;

	.button:focus {
		border-color: #5b9dd9;
		-webkit-box-shadow: 0 0 3px rgba(0, 115, 170, 0.8);
		box-shadow: 0 0 3px rgba(0, 115, 170, 0.8);
		outline: none;

	.button:active {
		background: #eee;
		border-color: #999;
		 -webkit-box-shadow: inset 0 2px 5px -3px rgba(0, 0, 0, 0.5);
		 box-shadow: inset 0 2px 5px -3px rgba(0, 0, 0, 0.5);
		 -webkit-transform: translateY(1px);
		 -ms-transform: translateY(1px);
		 transform: translateY(1px);


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'> /Applications/SketchUp 2019/ `parse' /Applications/SketchUp 2019/ `parse' /users/michaelsiggers/library/application support/sketchup 2019/sketchup/plugins/issuetracker/activation.rbe:105:in `check_result' /users/michaelsiggers/library/application support/sketchup 2019/sketchup/plugins/issuetracker/activation.rbe:64:in `licensed?' /users/michaelsiggers/library/application support/sketchup 2019/sketchup/plugins/issuetracker/issuetracker_code.rbe:35:in `run' /users/michaelsiggers/library/application support/sketchup 2019/sketchup/plugins/issuetracker/issuetracker_code.rbe:68:in `' /users/michaelsiggers/library/application support/sketchup 2019/sketchup/plugins/issuetracker/issuetracker_code.rbe:11:in `' /users/michaelsiggers/library/application support/sketchup 2019/sketchup/plugins/issuetracker/issuetracker_code.rbe:10:in `' /Applications/SketchUp 2019/ `eval' /Applications/SketchUp 2019/ `require' /Applications/SketchUp 2019/ `load' /Users/michaelsiggers/Library/Application Support/SketchUp 2019/SketchUp/Plugins/IssueTracker.rb:27:in `register_extension' /Users/michaelsiggers/Library/Application Support/SketchUp 2019/SketchUp/Plugins/IssueTracker.rb:27:in `' /Users/michaelsiggers/Library/Application Support/SketchUp 2019/SketchUp/Plugins/IssueTracker.rb:10:in `' /Users/michaelsiggers/Library/Application Support/SketchUp 2019/SketchUp/Plugins/IssueTracker.rb:9:in `'

This seems to have solved itself.

I’m thinking a temporary problem at the Server end.


This is an error in a plugin called issuetracker. Other people have had the same error recently. The plugin queries some licensing data from a server, but when the server gives an unexpected response (for whatever reason) the extension stops functioning as it lacks internal error handling.


Yeah, I had the same problem before. With all the different script at the start, I initially thought this was different.

Had a reply back from John Brock and it was a minor glitch they had at their end.

All sorted now.