SpaceMouse not working again after upgrade to SU 2023 Studio on PC

I have been using my SpaceMouse Ent with SketchUp 2022 Pro for about a year without issues. The SpaceMouse Ent works great. I have even reprogrammed the buttons, and they work perfectly.

I just installed SketchUp 2023 Studio, which includes Vray rendering software.

The SpaceMouse Ent isn’t working with SU 2023. I have reinstalled the drivers, Rebooted the PC, Closed and reopened SU 2022 and 2023, and attempted to import the button settings to the SpaceMouse Ent while in SU 2023.

I’ve had this happen almost every time I update to the latest version of SU.

Here is the response from Tech Support at 3Dconnexion.

"We will process your request and contact you as soon as possible to find a solution.

Your 3Dconnexion Team"

Does anyone have a solution for this?

Is that the newest driver from their site? It was updated to find 2023, an older driver probably won’t.

Is it is a pretty simple manual fix for each update, you just need to copy the original files from one version to the other. The driver creates a new folder for the spacemouse .rb and folder. You can look for them and copy and paste them straight into your Plugins folder.
I’m not at a computer just now so I can’t remember the specific paths but they should be easy to find if you know your way around windows explorer.

You can probably find a thread or two where I have already posted this fully.

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Thanks. I will work on that now and let you know how it goes.

To reassure you, SU2023 really does work flawlessly (almost) with Spacmouse Ent. There was a 3D COnnexion update 10-8-12 in March that ironed out SU2023 gremlins, and a further 10-8-14 update earlier this month.
As Box said, you can copy the 3Dconnexion files over, or alternatively, if you’re familiar and comfortable with drilling into the windows User AppData folder, you can look for the 3Dconnexion folder C:\Users\XXXX\AppData\Roaming\3Dconnexion, then rename the folder as 3Dconnexion.bak and run the 3DxWare64 v10-8-14 again.
Repeat the exercise for the C:\Users\XXXX\AppData\Local\3Dconnexion folder; that way if there are any customizations you’ve made for your Enterprise, you can retrieve the config files from the backup folder and copy them over after Enterprise is back up and running again with SU2023.

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Hi Philip. I’m curious to know if any of those updates solved your mysterious hardware issues?

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Can you go over the process more in-depth?
Am I copying the “3DxWare” folder to the Sketchup 2023 Plugins folder?

I don’t see that “3DxWare” folder in my SU 22 plugins folder. I am assuming that I would want the SU 23 plugins folder to have the same items as the SU 22 plugins folder.

Have you tried this Remove Driver. It is from the SpaceMouse people.

First thing, have you installed sketchup using the Run as Admin method? If not do so now and choose Repair.
Close all sketchup and layout instances, find (probably in your downloads folder) or download again the install.exe. Select it then right click and choose Run as Admin from the context menu, follow the prompts and choose repair when offered, follow the prompts, reboot PC .
Test Sketchup.

The 3dconexion driver creates a folder (if it doesn’t already exist due to another driver like Twilight doing it first) at C:\ProgramData\SketchUp\SketchUp 2022\SketchUp\Plugins
This folder contains the Folder and 3DxSketchUp.rb needed to run the mouse. Note the year number on this is 2022, there will be one for each year depending on when you installed the driver. There may not be one for 2023.
Basically you need to Copy the folder and the .rb called 3DxSketchUp from that 2022 folder and paste them into your 2023 Plugins folder, not the one that may or may not exist in ProgramData but the direct one at C:\Users\YOUR USER NAME\AppData\Roaming\SketchUp\SketchUp 2023\SketchUp\Plugins
Note you have to put in your user name!
Start Sketchup and see if it is working.

This usually works, or has done for me for many years, you may need to delete the files from the ProgramData location to avoid confusion if there is a 2023 version.

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I appreciate your help so please bear with me. I must not be following you because I don’t see the folder or the file where I think you are telling me to look.

Am I looking in the correct location?

That is the folder where you would put them, not the folder where 3dcon puts them.
Look at the address I posted C:\ProgramData\SketchUp\SketchUp 2022\SketchUp\Plugins
This is the folder that gets created by 3Dcon, it works but is unnecessary. You copy the folder and file from this location in 2022 to your above location but in the 2023 folder.

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Is this the location?

If so, do I copy the entire folder and place it in the SU Plugins folder or just the “3DxSketchUp.rb” file?

No no no.
Program DATA not program files!!!
If you aren’t seeing ProgramData you may need to change your settings to See hidden files and folders.
It looks like this.

I think I found it!

That’s it, so copy the file and folder to your other 2023 folder. The one in Roaming that you showed earlier.

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I think we’re almost there!

Yes exactly


You are the MAN! SpaceMouse Ext is up and running! Thank you very much!


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Glad we got there in the end.


The difference between the two locations of the plugins (ProgramData and User AppData) is that the first would load it for all accounts on the machine, while the second just user specific.
Copying and renaming in ProgramData also works

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True, but is also annoying to have an external plugin folder if you don’t need it.
Having them in the same folder removes the necessity for the sketchucation tool to ask where you want to install your plugins.