Folks, i can’t use SUp again. I try and sign in to trimble, can’t, do a reset password, paste the new password in both boxes and it says Passwords don’t match? I do that a few times, pasting in the new password, it finally accepts it, I try and login again and get-
Are you signing into SketchUp with the email that you show has the subscription, or the email that you use in the forum? The subscription is assigned to the email in your screenshot, but if you sign in with what I think is your work email address in SketchUp, that isn’t the one that is assigned the subscription.
I can see from your screenshot that you are using the right email on the Trimble page. I was asking what email is showing in the SketchUp Welcome screen, in the upper right corner.