I have just purchased sketchup pro 2018 and it was working fine yesterday as I went through the ‘getting started’ tutorials. Today it keeps freezing and is impossible to work with because of how slow it is (getting stuck and freezing).
I used the check up tool to check if my hardware was sufficient to run sketchup and it passed. I have a 2.7 GHz Intel Core i5, 8192MB RAM PC running windows 10 with 5379MB available hard disk space. The only thing I can think it could be is the graphics card. When I check on my computer, the info on Graphics card says it is an Intel HD Graphics Card with 32MB VRAM, and 1792 Total memory, and direct 3D accelleration enabled. (Direct X version (whatever that is?)) I know that it should support ‘open GL’, which is not described in my PC diagnostic box, but it is described within the ‘preferences’ settings within sketchup when I view the graphics card details. It has the details for my Intel graphics card and it says it has Open GL 4.0.
I read a help topic which said you can disable the hardware acceleration option within these settings so that you are using your software and operating system, not the graphics card. It said this allows you to troubleshoot what is causing the freezing/ slow running by doing this, but how??
- Will getting a new graphics card solve this issue (freezing and slow running)? If so- how do I do that? What do I buy and how do I physically install the thing??