I also got the update 1809 mid-Feb, and I have no issues… so what’s up ??
Oh! That’s a good bit of info.
zTeK did do a safeboot, allowing SketchUp to launch but because it was a safeboot, the GPU drivers didn’t launch and so, 2019 wouldn’t fully launch. We are testing a cleanboot instead to see if there is a conflicting startup application or service involved.
I am in the preview program, currently on build 18348:19H1. No issues here with SU With that error or SU not wanting to start.
Good info! Thank you. We’ve got a short list of things to test next… On the easier side of things there is the potential for a corrupt user account (testing the creation of a new user to see if SU launches). There is the extremely easy test of “right click, launch as administrator” to see if there are any changes. On the uglier side, there is a repair install which is arduous but not as painful as a reformat / reinstall.
Not sure if the play-by-play is helpful or too much. If those of you following would rather not hear it, I can hold off posting until we land on a solution.
Post on, it’s nice to see activity…
john
None of the suggestions above have worked. I’ve tried everything and someone from Sketchup actually called me. This issue has been escalated and there are more than one support techs working on this with me.
I am at the point where I have broken the exe down in Windbg. The issue is that DLL. Nothing else. So for clarity stop telling me easy things to do. They are all done.
We are way past the point of common fixes.
And up to stuff like this…:
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
ModLoad: 00007ff761b50000 00007ff763efa000 sketchup.exe
ModLoad: 00007ff94c170000 00007ff94c35d000 ntdll.dll
ModLoad: 00007ff9497e0000 00007ff949893000 C:\WINDOWS\System32\KERNEL32.DLL
ModLoad: 00007ff948780000 00007ff948a13000 C:\WINDOWS\System32\KERNELBASE.dll
ModLoad: 00007ff949f70000 00007ff94a107000 C:\WINDOWS\System32\USER32.dll
ModLoad: 0000000180000000 0000000180063000 C:\Program Files\SketchUp\SketchUp 2019\BugSplat64.dll
ModLoad: 0000000067ec0000 0000000068166000 C:\Program Files\SketchUp\SketchUp 2019\x64-msvcrt-ruby250.dll
ModLoad: 00007ff932b50000 00007ff933031000 C:\WINDOWS\SYSTEM32\WININET.dll
ModLoad: 00007ff948460000 00007ff948480000 C:\WINDOWS\System32\win32u.dll
ModLoad: 00007ff949730000 00007ff9497d3000 C:\WINDOWS\System32\ADVAPI32.dll
ModLoad: 00007ff949b50000 00007ff949bee000 C:\WINDOWS\System32\msvcrt.dll
ModLoad: 00007ff94c100000 00007ff94c129000 C:\WINDOWS\System32\GDI32.dll
ModLoad: 00007ff9498a0000 00007ff94993e000 C:\WINDOWS\System32\sechost.dll
ModLoad: 00007ff948240000 00007ff9483da000 C:\WINDOWS\System32\gdi32full.dll
ModLoad: 00007ff949bf0000 00007ff949d12000 C:\WINDOWS\System32\RPCRT4.dll
ModLoad: 00007ff93d140000 00007ff93d164000 C:\WINDOWS\SYSTEM32\WINMM.dll
ModLoad: 00007ff948480000 00007ff948520000 C:\WINDOWS\System32\msvcp_win.dll
ModLoad: 00007ff949940000 00007ff949992000 C:\WINDOWS\System32\SHLWAPI.dll
ModLoad: 00007ff9485d0000 00007ff9486ca000 C:\WINDOWS\System32\ucrtbase.dll
ModLoad: 00007ff9496e0000 00007ff9496fd000 C:\WINDOWS\System32\imagehlp.dll
ModLoad: 00007ff9493b0000 00007ff9496dd000 C:\WINDOWS\System32\combase.dll
ModLoad: 00007ff93c030000 00007ff93c0f1000 C:\Program Files\SketchUp\SketchUp 2019\common_application.dll
ModLoad: 00007ff94ab40000 00007ff94c030000 C:\WINDOWS\System32\SHELL32.dll
ModLoad: 00007ff9483e0000 00007ff94845e000 C:\WINDOWS\System32\bcryptPrimitives.dll
ModLoad: 00007ff949d20000 00007ff949e47000 C:\WINDOWS\System32\COMDLG32.dll
ModLoad: 00007ff948c00000 00007ff948c4a000 C:\WINDOWS\System32\cfgmgr32.dll
ModLoad: 00007ff94a3f0000 00007ff94a498000 C:\WINDOWS\System32\shcore.dll
ModLoad: 00007ff94a110000 00007ff94a265000 C:\WINDOWS\System32\ole32.dll
ModLoad: 00007ff948c50000 00007ff94939a000 C:\WINDOWS\System32\windows.storage.dll
ModLoad: 00007ff94c030000 00007ff94c0fb000 C:\WINDOWS\System32\OLEAUT32.dll
ModLoad: 00007ff948170000 00007ff948194000 C:\WINDOWS\System32\profapi.dll
ModLoad: 00007ff936f20000 00007ff936f96000 C:\Program Files\SketchUp\SketchUp 2019\SketchUpCommonPreferences.dll
ModLoad: 00007ff92a7b0000 00007ff92a8d7000 C:\WINDOWS\SYSTEM32\OPENGL32.dll
ModLoad: 00007ff94a2f0000 00007ff94a35d000 C:\WINDOWS\System32\WS2_32.dll
ModLoad: 00007ff9481a0000 00007ff9481fd000 C:\WINDOWS\System32\powrprof.dll
ModLoad: 00007ff948200000 00007ff948211000 C:\WINDOWS\System32\kernel.appcore.dll
ModLoad: 00007ff948a20000 00007ff948bfb000 C:\WINDOWS\System32\CRYPT32.dll
ModLoad: 00007ff9376e0000 00007ff93777b000 C:\WINDOWS\SYSTEM32\MSVCP140.dll
ModLoad: 00007ff90fd20000 00007ff9102b5000 C:\WINDOWS\SYSTEM32\mfc140u.dll
ModLoad: 00007ff9485b0000 00007ff9485c7000 C:\WINDOWS\System32\cryptsp.dll
ModLoad: 00007ff948220000 00007ff948232000 C:\WINDOWS\System32\MSASN1.dll
ModLoad: 000000006acc0000 000000006ad46000 C:\Program Files\SketchUp\SketchUp 2019\libgmp-10.dll
ModLoad: 00007ff949700000 00007ff94972e000 C:\WINDOWS\System32\IMM32.dll
ModLoad: 00007ff93d110000 00007ff93d13d000 C:\WINDOWS\SYSTEM32\WINMMBASE.dll
ModLoad: 000001fdabf20000 000001fdabf4d000 C:\WINDOWS\SYSTEM32\winmmbase.dll
ModLoad: 000001fdac140000 000001fdac16d000 C:\WINDOWS\SYSTEM32\winmmbase.dll
ModLoad: 00007ff947750000 00007ff94778d000 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
ModLoad: 00007ff941860000 00007ff941867000 C:\WINDOWS\SYSTEM32\MSIMG32.dll
ModLoad: 00007ff937b90000 00007ff937ba5000 C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
ModLoad: 00007ff9335c0000 00007ff933765000 C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.348_none_36a22eef61aff425\gdiplus.dll
ModLoad: 00007ff943d90000 00007ff943d9a000 C:\WINDOWS\SYSTEM32\VERSION.dll
ModLoad: 00007ff936970000 00007ff936be9000 C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.348_none_05b73c0a071d7a57\COMCTL32.dll
ModLoad: 00007ff8e5580000 00007ff8eb065000 C:\Program Files\SketchUp\SketchUp 2019\libcef.dll
ModLoad: 00007ff94a360000 00007ff94a368000 C:\WINDOWS\System32\PSAPI.DLL
ModLoad: 00007ff9467b0000 00007ff94684c000 C:\WINDOWS\SYSTEM32\UxTheme.dll
ModLoad: 00007ff93fee0000 00007ff9400b7000 C:\WINDOWS\SYSTEM32\urlmon.dll
ModLoad: 00007ff948520000 00007ff948579000 C:\WINDOWS\System32\WINTRUST.dll
ModLoad: 00007ff92fee0000 00007ff92ff0c000 C:\WINDOWS\SYSTEM32\GLU32.dll
ModLoad: 00007ff934780000 00007ff934c00000 C:\WINDOWS\SYSTEM32\msi.dll
ModLoad: 00007ff933a80000 00007ff933a8c000 C:\WINDOWS\SYSTEM32\Secur32.dll
ModLoad: 0000000066240000 00000000671d6000 C:\Program Files\SketchUp\SketchUp 2019\avcodec-55.dll
ModLoad: 00007ff948580000 00007ff9485a6000 C:\WINDOWS\System32\bcrypt.dll
ModLoad: 00000000660e0000 000000006623f000 C:\Program Files\SketchUp\SketchUp 2019\avformat-55.dll
ModLoad: 0000000066080000 00000000660d8000 C:\Program Files\SketchUp\SketchUp 2019\avutil-52.dll
ModLoad: 0000000066010000 0000000066080000 C:\Program Files\SketchUp\SketchUp 2019\swscale-2.dll
ModLoad: 00007ff9070c0000 00007ff9073f3000 C:\Program Files\SketchUp\SketchUp 2019\gdal16.dll
ModLoad: 00007ff9401a0000 00007ff9401b7000 C:\WINDOWS\SYSTEM32\NETAPI32.dll
ModLoad: 00007ff9480a0000 00007ff9480c8000 C:\WINDOWS\SYSTEM32\USERENV.dll
ModLoad: 00007ff93ce10000 00007ff93d0b8000 C:\WINDOWS\SYSTEM32\iertutil.dll
ModLoad: 00007ff937940000 00007ff9379ac000 C:\WINDOWS\SYSTEM32\OLEACC.dll
ModLoad: 00007ff946e60000 00007ff946e6e000 C:\WINDOWS\SYSTEM32\HID.DLL
ModLoad: 00007ff936db0000 00007ff936e3f000 C:\Program Files\SketchUp\SketchUp 2019\chrome_elf.dll
ModLoad: 00007ff9254f0000 00007ff925660000 C:\Program Files\SketchUp\SketchUp 2019\dbghelp.dll
ModLoad: 00007ff916c10000 00007ff916c29000 C:\WINDOWS\SYSTEM32\USP10.dll
ModLoad: 00007ff946a90000 00007ff946abe000 C:\WINDOWS\SYSTEM32\dwmapi.dll
ModLoad: 00007ff9339b0000 00007ff933a47000 C:\WINDOWS\SYSTEM32\CRYPTUI.dll
ModLoad: 00007ff944cd0000 00007ff944e78000 C:\WINDOWS\SYSTEM32\PROPSYS.dll
ModLoad: 00007ff943f80000 00007ff943f9c000 C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
ModLoad: 00007ff947cc0000 00007ff947ce6000 C:\WINDOWS\SYSTEM32\ncrypt.dll
ModLoad: 00007ff94c130000 00007ff94c138000 C:\WINDOWS\System32\NSI.dll
ModLoad: 00007ff942780000 00007ff942871000 C:\WINDOWS\SYSTEM32\WINHTTP.dll
ModLoad: 00007ff92ebf0000 00007ff92eeef000 C:\WINDOWS\SYSTEM32\DWrite.dll
ModLoad: 00007ff9454c0000 00007ff94573e000 C:\WINDOWS\SYSTEM32\d3d11.dll
ModLoad: 00007ff946ef0000 00007ff946fb2000 C:\WINDOWS\SYSTEM32\dxgi.dll
ModLoad: 00007ff9442e0000 00007ff9442f3000 C:\WINDOWS\SYSTEM32\WTSAPI32.dll
ModLoad: 00007ff937650000 00007ff9376d9000 C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
ModLoad: 0000000065b40000 0000000065b69000 C:\Program Files\SketchUp\SketchUp 2019\libtheoradec-1.dll
ModLoad: 00007ff92d7f0000 00007ff92d98e000 C:\WINDOWS\SYSTEM32\d3d9.dll
ModLoad: 00007ff93f0e0000 00007ff93f102000 C:\WINDOWS\SYSTEM32\dxva2.dll
ModLoad: 0000000063100000 0000000063150000 C:\Program Files\SketchUp\SketchUp 2019\libtheoraenc-1.dll
ModLoad: 00007ff947c80000 00007ff947cbc000 C:\WINDOWS\SYSTEM32\NTASN1.dll
ModLoad: 0000000070680000 000000007069f000 C:\Program Files\SketchUp\SketchUp 2019\libogg-0.dll
ModLoad: 00007ff947bc0000 00007ff947bcc000 C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
ModLoad: 00007ff948070000 00007ff94809f000 C:\WINDOWS\SYSTEM32\SSPICLI.DLL
ModLoad: 000001fdabf50000 000001fdabf5c000 C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
ModLoad: 00007ff9413d0000 00007ff9413e8000 C:\WINDOWS\SYSTEM32\SAMCLI.DLL
ModLoad: 00007ff947860000 00007ff94786e000 C:\WINDOWS\SYSTEM32\NETUTILS.DLL
(c50.fc4): Break instruction exception - code 80000003 (first chance)
ntdll!LdrpDoDebuggerBreak+0x30:
00007ff94c242cbc cc int 3 0:000> g ModLoad: 00007ff905e40000 00007ff905ed9000 C:\WINDOWS\SYSTEM32\RICHED20.DLL ModLoad: 00007ff93ef70000 00007ff93efa9000 C:\WINDOWS\SYSTEM32\msls31.dll (c50.fc4): Security check failure or stack buffer overrun - code c0000409 (!!! second chance !!!) ucrtbase!invoke_watson+0x18: 00007ff94863d428 cd29 int 29h
How do I get the preview build please?
If you Google for the dll error you are getting, there are many affecting different apps, some caused by hardware.
For the preview program, go to settings windows update look at windows preview program on the left also you may have to become a windows insider from this Page
This will entail replacing the OS with a new version and should keep your files. Some of the builds are not the most stable. This is why I suggested doing a reset keeping your files. In either case I strongly suggest backing up all important files and documents. Because of the stability of of the builds I image my drive weekly and run frequent backups. Another possibility is getting an ISO of one of thee later more stable builds and doing a fresh install, again backup all files this WILL remove everything. Again I suggest a reset of the os keeping all files with a fresh backup.
EDIT
Another possibility is getting an ISO for the version you are on, provide the info for your build and I will post a link to it. Build info is on the Update and Security page in settings.
How did you install SU? Did you right click on the executable file and select run as administrator?
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Yeah, sorry. I thought you meant a preview of SU. I have been on the insider path before with Windows…I am not doing that again on this machine.
Out of interest I was on the phone with TheGuz, and I said that I would try installing 2019 on my X1Carbon Lenovo. I did it and it launches. It is running 1809, but it is not running as up to date windows updates. So that is a step further, but it still means my actual main work computer (desktop) has something on it in the latest updates that killed SU.
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Looking at the Debugger dump you sent, I can see the first break exception happens after loading SYSTEM32\NETUTILS.DLL, which triggers a cascade of issues dealing with msls31.dll, ucrtbase.dll, and it sort of crumbles from there.
I can’t recall if you ran a command prompt as administrator and launched sfc /scannow
In theory, it will replace corrupt system files with cached versions without having to go through the trouble of a repair reinstall.
Just to wrap up the story (for now)… SketchUp appears to work fine on a secondary computer (also running Windows 10 Build 1809). The primary system, which is the workhorse, didn’t want to play nice. It’s a situation where we could poke at it some more… removing all C++ redistributables, and testing a reinstall of SketchUp with the included C++ package; maybe running a sfc /scannow and seeing it that repairs things or doing a Windows repair reinstall. If you’ve ever had to do battle with Windows, you know how many hours you could burn trying to nail down a nondescript .dll error. At the end of the day, when your livelihood depends on having a computer that’s not out of commission while you poke at it, you just rely on a backup system to get you though until you’re ready to dedicate the time to tackle the issue.
I think zTek and I would love to conquer the issue… show the system who’s boss, but we also have day jobs. Thanks to everyone who participated in looking at this issue. I’m sure we’ll see it again and someday we’ll probably find a Windows fix that is easier & faster than a repair reinstall.
OT: just for enlightenment, there is a code tag “</>” avail from the editor toolbar which allows to apply an appropriate formatting to e.g. code/dumps/logs etc.
ascii
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Hey Friends! Looks like we’ve had some positive developments with the release of our latest version of SketchUp Pro 19.2. Due to some changes with how we handle C++, ucrtbase.dll doesn’t seem to be an issue any longer (knocks on wood). We’ve been reaching out to users with this issue and finding good results. Please give it a shot if you are still troubled with this error. Download All | SketchUp
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