Crash ( ntdll.dll )

Sketchup could not open file.
When I click short cut icon on the desktop,
Sketchup ( 23.0.419 ) can run with file.
but In below condition, Not start, It crash with ntdll.dll error.
Sometime, it works.

Crash condition :

  • When I double-click a file.
  • When I click filename from the task bar Sketchup icon

here is eventviewer log ( in Japanese )

障害が発生しているアプリケーション名: SketchUp.exe、バージョン:、タイム スタンプ: 0x00000000
障害が発生しているモジュール名: ntdll.dll、バージョン: 10.0.22000.1761、タイム スタンプ: 0x4308e1bc
例外コード: 0xc0000374
障害オフセット: 0x000000000010c359
障害が発生しているプロセス ID: 0x1548
障害が発生しているアプリケーションの開始時刻: 0x01d97e21fca087ed
障害が発生しているアプリケーション パス: C:\Program Files\SketchUp\SketchUp 2023\SketchUp.exe
障害が発生しているモジュール パス: C:\WINDOWS\SYSTEM32\ntdll.dll
レポート ID: c6d3c718-96b0-4e06-bcad-bee38ea81e48
障害が発生しているパッケージに関連するアプリケーション ID: 

translated :

Faulting application name: SketchUp.exe, Version:, Time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.22000.1761, time stamp: 0x4308e1bc
Exception code: 0xc0000374
Fault Offset: 0x000000000010c359
Faulting process ID: 0x1548
Faulting application start time: 0x01d97e21fca087ed
Faulting application path: C:Program FilesSketchUpSketchUp 2023SketchUp.exe
Faulting module path: C:WINDOWSSYSTEM32ntdll.dll
Report ID: c6d3c718-96b0-4e06-bcad-bee38ea81e48
Full name of the failing package: 
Application ID associated with the failing package: 

for this testing, I prepare New Windows 11 PC ( freshed installed OS ).
After New WIndows 11 started,
and I install Sketchup 23.0.419 as demo.
I tried 3 PC. but Same situation.

I can run Sketchup from desktop icon.
but If I click “skp” file, not start. Crash with NTDLL.DLL error.

I installed WIndows 11 ( Japanese ).
but I installed Sketchup English ( I removed Japenase language ).
Is this problem ?
in case of Japanese langauge-Sketchup, it crash as same.

Of course, I read all thread in this forum.
and I re-installed all Microsoft C++ library too.
but I could not resolve this problem.

To run sketchup from a file double click,
I have to click 8-10 times.
it generated many NTDLL.DLL event in eventviewer.
but Sketchup can run “sometime”.
not always…

Why ?? I wonder there is no same report in this forum.



Even if I change the user, guest,
Sketchup 2023 could not run on Windows 11 Japanese version.
I think, Developer team should do test it.

Question :
Where should we the bug report ?
in here ?

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