I don’t know if this is the right category for this, but i feel like this is the only place to hopefully get a response. I recently bought a sketchup studion license, and when it was ready i recieved an email to set up but my subscription did not appear in my account. I sent in a support ticket and …

Hi Casey, I would like to let you know that we really appreciate this. Even seeing your updates to this thread gives us some assurance. Many thanks.

@ytnew Have you recieved your license yet? i purchased mine two weeks ago, and besides the message i got in reply(s, since they also all at once responded to my support tickets) because of writing this article and Casey informing the support team, i have not recieved any active responses from my ema…

@destiny00williams Nope Williams, we have not received any licenses too. I order a week ago, and i face the exact situation. I get the ‘a support agent will get in touch with you shortly’ email with a ticket number on a thursday and then that’s it. We now have less than 2 weeks to our deadline, and …

[image] ytnew: we have not received any licenses too What are you expecting to receive? If you’re waiting for a serial number and a code you won’t get that. Those were just for permanent licenses, now you just have to sign in with the mail you used to buy the license.

I am aware that you don’t get a license key. When I log into the account management portal I have no products available , and if I log into sketchup itself I also don’t have a license. I just expect to have the access to the product. But I keep receiving emails saying “welcome to sketchup studio” an…

@franciscofiallosb yup, us as well. Just that we are 1 step before where destiny00williams got to. we are still stuck at sketchup processing our subscription order. they did not charge our credit card, and when we sign in to sketchup, all we got is the sketchup startup screen showing that our licens…

@destiny00williams Try writing an email for help to sales-support@sketchup.com . I managed to hear back from a real sales support staff. My problem has not been resolved yet, but I hope doing so may help yours.

[image] ytnew: sales-support@sketchup.com . Thank you, i just did. How long did it take for them to respond? My original support case only responded to any of my emails becasuse of this post on the same day as the post, and has ignored any emails from me since. It is really frustrating the onl…

sales-support@sketchup.com responded within the day itself, with someone writing back to me in a non standard-reply tone, and sounded genuine and sincere in helping me out. I hope he can help your case too.

@CaseyG I know this is not your department, but I still have no responses or idea of this and am getting desperate to be able to finish my project by Friday. If there is anything you could do or advise me doing I would greatly appreciate it! Thank you,

Sketchup Studio Subscription not appearing - no response from support tickets

Technical Problems SketchUp

tweenulzeven December 30, 2025, 12:57am 20

Maybe @colin is able to alert the right people for you..

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Sketchup Studio Subscription not appearing - no response from support tickets

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