SketchUp refund

SketchUp for Schools
1

Hello,

I recently purchased a SketchUp EDU for Students subscription using my university student status. However, I have now realized that I no longer need the subscription and would like to cancel it and request a refund.

Unfortunately, when I try to contact SketchUp Support through the Customer Support Center, I receive the following message:

“We are sorry, but you do not have access to support cases. Please contact your organization’s administrator for more information.”

I am an individual university student and I do not have an organization administrator who can manage my account.

Could you please tell me how I can request a refund for my student subscription and cancel the license?

The subscription was purchased recently, so I would also appreciate it if you could let me know whether I am still eligible for a refund.

I can provide proof of purchase, my Trimble ID details, and proof of student status if necessary.

Thank you for your help!

2

It’s late in the day, but when @CaseyG sees this he should be able to help.

3

Thanks for the post @monikaslowikowska64 and thanks for getting my attention Colin. I appreciate it.

I do not have access to our support system so I am unable to assist you, but if you purchased subscription via a reseller partner I recommend reaching out to them right away. I’ll also reach out to my contacts on the support team to see if they have any ideas on what we can do to help. Hopefully we can get this resolved quickly and easily.

4

Hi again @monikaslowikowska64. I just wanted to check in with you and see if you had a chance to open a support ticket with your reseller yet. I am eager to help you get this resolved. Please let me know if you still require assistance.